- Service & Repair
At Schomp BMW, we are proud of our heritage, and we are equally proud of being the Number 1 volume BMW franchise in the region. Of course, we didn't get to be the biggest BMW Center by short-changing our relationships. From our One Price pricing philosophy that allows you to get the very best price up front to our total commitment to customer satisfaction, you can be second to none.
72 out of 81 people recommended this dealer.
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I purchased a new BMW 535xi in March, 2011 but this is the first time I've written a review for Schomp BMW. I've had my BMW into Schomp probably 5 times over the past three years - mostly for normal maintenance (oil changes, etc.). This past week I did have to have a defective window switch on the driver side door panel replaced. In all instances, except for one, I had a Service Adviser by the name of Lorenzo Sanchez take care of me. On every occasion, Lorenzo has been one of the most pleasant and thorough Advisers I have ever come into contact with at any dealership. He has always kept me informed about the status of my BMW while it is in for any type of service. He explains everything done to my BMW in a thoughtful and informed way - almost like it was "his" BMW. The next day after I have picked up my BMW, he calls me to make sure that whatever was done, it was done well and works, with no problems. He asks if there is anything he can do and then tells me "thank you" for using Schomp for my service and how much he appreciates "me" coming into Schomp to get the service work completed. So often, we only write a review when we have something to complain about or that we are not happy with. I desired in this case, to say "thank you" to Lorenzo and to Schomp for the way they do business. I can say without hesitation that I have never had a bad experience at Schomp. Whether you purchase a BMW, have your BMW in for service, use a loaner BMW or just sit in there customer lounge area waiting......for me personally.....it has been a pleasant experience. Thank you to Lorenzo for great communication and assistance! Thank you to Schomp for employing people like Lorenzo and for being a dealership that is operated in a first class way!