Crest Auto Group

Crest Auto Group

2701 North Central Expressway, Plano, TX 75075

New 866-956-2718
Used 866-956-2719
Service 866-913-9541

For 30 years, Crest Cadillac has provided its customers with true value and a superior lineup of luxury vehicl

Average Ratings

4.5 out of 5.0
107 out of 121 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 121 reviews

Featured Review

5.0 out of 5.0

Crest Cadillac Review

by from Plano, Texas |

Will be back to to purchase next vehicle. Great service

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Crest Auto Group responded to this review

October 13, 2014

Thanks for giving our store five stars! It was our pleasure to serve you! Your friends at Crest Cadillac

1.0 out of 5.0

Please avoid Crest Cadillac

by from Allen, TX |

Typical dealership over pricing and ridiculous cost structure. I brought in a Caddie with a DTC code error printout. Then, I had to pay another $149 to have your techs verify the information. The promise was that it would come off the cost of the repair. However, the repair was due to a recall. Seeing 4 guys standing around in the service bay just screams "Over charge me so I can pay them" You lived up to the dealership image and I wont darken your doors again. Hail to the likes of City Garage and other lovely local establishments that have grown up to fill the void of value you leave behind.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Quality Service and Customer Appreciation

by from Allen, Texas |

I started using the Crest dealership in 1991 and if it was not the best, most reliable, with excellent service people, I would not have been back. So my continued use speaks volumes of the quality I have received. A special thanks to my service manager, Gene Reeves.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service Appointment

by from Plano,Texas |

Our service Manager Gene Reeves took wonderful care of us as he always does. Very professional to work with. He kept us informed of the status of our CTS and even finished the job a day early. always a pleasure to work with Gene!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service

by from Rockwall |

Service department is awesome. I have purchased two vehicles and my sister-in-law bought one as well. Crest is the best

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Car check up

by from Parker, TX |

Greg Vetrano is our service person and he always does a great job of taking care of me and my car. I always know what is going on with the car and what to expect The staff is very friendly and helpful A really nice experience

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service!

by from Plano, TX |

Bryan Oldham was very helpful and informative regarding the services being performed on my car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Mike Flores

by from Prosper, TX |

Crest Cadillac is a great dealership to purchase your car. The entire team, from sales to service is professional and courteous.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Crest Cadillac is a very good dealership!

by from Rockwall, Texas |

Paul in service did an excellent job in taking care of my service requirements. He went out of his way to make sure I was satisfied with the result. The facilities at Crest, however, need a major upgrade.....and I mean MAJOR! Even the roadways around the facilities are in horrible shape. The customer lounge is depressing, and not consistent with the Cadillac brand, nor the competition, even when compared to lesser brand names. Still, Crest does a good job, and I would not hesitate buying my next car from them. Thank you.

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Customer Service
Buying Process
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Crest Cadillac 2015 ATS Experience

by from Dallas |

The whole experience from the beginning, a few months earlier, to the signing was very open. All my questions where answered and after completing the test drives I knew the ATS Coupe was the car for me. I want to thank everyone very much for keeping it a pleasant experience.

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Crest Cadillac experience

by from Plano, TX |

Overall great experience at Crest, Gene is a great service advisor.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 121 reviews)