Walser Hyundai

8100 Lakeland Ave N, Brooklyn Park, MN 55445

New 877-622-7881 New 877-622-7881
Used 888-859-3993 Used 888-859-3993
Service 866-979-6045 Service 866-979-6045

Haggle-free, no-negotiation sales. Our Best Price up front. That is the Walser Way.


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 76 reviews

Featured Review

5.0 out of 5.0

excellent

by from Duluth, MN |

The people were friendly and informative. The test drive went very well. I tried a couple of other dealers and came back to Walser to purchase my car.

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Bottom Line More Important than Customer

by from Minneapolis, MN |

After previously leasing and buying an Elantra from this dealer, I felt quite comfortable in buying another one from this dealer. However, when the new Elantra turned out to have a mold problem that I could not deal with, the dealer (in particular, New Car Manager, Chad Kosovan) was unwilling to help. When I brought the car in and explained the situation, he never offered to take a look at it. I requested an exchange for a comparable Elantra; he refused. He told me that he would get in touch with the district supervisor and call me at home. Later, he had the salesman who had sold me the car, call me back and inform me that they were unwilling to do anything for me. With my back against the wall and unable to continue dealing with the effects of the mold, I dropped off the car and the keys with the dealer. They still offered no help. At that point I needed a car, Walser Hyundai was not willing to help, so I went to a competitor and purchased a vehicle there. Later, I was finally able to get in touch with a senior manager (Chad) at Walser corporate. When he questioned Roman Kosovan about this issue, Roman covered his rear by claiming he had offered an exchange right from the getgo. Chad believed him and held me accountable for the car. The staff at Walser are very insincere and arrogant. Beware if you ever encounter a problem with a vehicle. Their bottom line is more important than assisting their customers.

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  • Customer Service
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  • Not Applicable
    Quality of Repair
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

new car sales

by from Bigfork MN |

I found your salesperson very knowledgeable and well versed on the product and products. There was not one question that was not answered in a positive and polite way. The extra info about the car was impressive all the way to the quality of steel used. The facility however I really don't feel is fair to your salespeople and customers for the simple reason there is no privacy. I felt like I was buying a car in a cafeteria. Your salespeople need a desk!! When the door opens on a windy day paper is flying around about me, not professional. All your people were very polite and upbeat, good for you! Now give them a facility that they can do the great job they are already doing. Your salesperson I worked with was James Breissford. He truly is a good one!!

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

June 11, 2015

This is great feedback, thank you for taking the time to describe your experience with us and suggest improvements that we should consider. This is how we learn, and we really want to please our customers! James truly is a good one, and we will pass your compliments on!


5.0 out of 5.0

Shopping for a car

by from Phillips, WI |

I have been shopping for a car and have read the reviews for Hyundai and was very impressed by the safety features and quality for the vehicle. My girlfriend has had a Hyundai for several years with very little maintenance. The Salesman that assisted me was James Breissford, he was very helpful and knew so much about each car that I test drove. I am still trying to decide and now that I know the price range, I am saving for my down. Very impressed. The thing I didn't like about the dealership was how all the sales people and buyers are just sitting out in the open. NO PRIVACY! I think the dealership should have some cubicals and desks for the salesman when they are doing the paperwork and asking private info. Kinda feels like you are sitting in a lunch room. James was very patient and I would definitely request him again and refer him to my friends

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  • Customer Service
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    Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Walser Hyundai responded to this review

June 11, 2015

Thank you for your feedback, Sharon. We love hearing about our customers' experiences as we are constantly working to improve our business. We will certainly take your recommendations into consideration! When you are ready to make a purchase, we hope that you will come see us! We look forward to helping you!


5.0 out of 5.0

Great Salesman

by from North Branch,Mn |

My salesman James Berrisford was wonderful. I have been working with James for over a month now to find the car I have been looking for. He is very knowledgeable about the cars he sells, going the extra mile to make this transaction as easy as possible. He took the time to test drive several cars so I could compare and make the right choice. I have driven a SUV for many years and wanted to switch to a sedan. He took the time to set everything up for me and explain the features. I would definitely recommend him to my friends and family. Great Job And NEVER PUSHY Thank YOU

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    Quality of Repair
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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

June 11, 2015

We love this! The experience should be a fun, zero-pressure experience. Thank you for coming in to see us!


5.0 out of 5.0

Great service, lifetime bumper to bumper warranty!

by from Brooklyn Park |

Troy was easy to work with and very knowledgeable. He never pressured me into buying and made the buying process as quick and easy as possible. It was the easiest car buying process I've ever had, thanks Walser!

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    Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

August 13, 2014

Thank you for taking the time to write about your experience, Lisa. It is magnificent to know that Troy was able to provide you with the pressure-free and knowledgeable service that Walser Hyundai is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, Mark Fisch| General Manager | mfisch@walser.com


5.0 out of 5.0

Knowledgeable staff

by from Brooklyn Park, MN |

Very knowledgeable staff which I appreciate. Troy took the time to show us how everything in the car worked and that was greatly appreciated

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

August 13, 2014

Thank you for sharing your experience with us! Troy is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. If there is anything more we can do for you please feel free to come back and see us any time! Best, Mark Fisch| General Manager | mfisch@walser.com


5.0 out of 5.0

Great experience

by from Brooklyn Park, MN |

We liked the honest and upfront answers by your employees. No pressure, just great info on your vehicles and your wonderful life time warranty. Friendly employees who wanted to make our experience positive and efficient.

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  • Customer Service
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    Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

August 13, 2014

David , we strive to ensure that no question or concern goes unanswered and its encouraging to know that we, at Walser Hyundai were able to show you dedicated and personalized service. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Congratulations on your purchase! We look very forward to seeing you again in the future. Best, Mark Fisch| General Manager | mfisch@walser.com


5.0 out of 5.0

Great service

by from Brooklyn park, MN |

I liked that they were able to move fast, and show me the cars that I was interested in. She was able to answer all the questions I had right away.

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  • Customer Service
  • Buying Process
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    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

August 13, 2014

Thank you for leaving this remarkable feedback. At Walser Hyundai, we strive to ensure that no question or concern goes unanswered. We are committed to helping each customer get behind the wheel of a vehicle that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need. Best, Mark Fisch| General Manager | mfisch@walser.com


5.0 out of 5.0

Nice dealership/buying experience

by from Minneapolis, MN |

Dan Flom was pleasant to work with. He let me test drive as many cars as I needed to before I made a decision, and he didn't try to push a particular one. I had a lot of questions and he answered them and explained further if needed. I would recommend this dealership if looking for a Hyundai. Ask for Dan!

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  • Customer Service
  • Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Walser Hyundai responded to this review

August 13, 2014

Michelle, thank you for this great review! We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. Dan is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. All of us hope to see you again when the time comes to service your new car. Best, Mark Fisch| General Manager | mfisch@walser.com


(1-10 of 76 reviews)