- Service & Repair
Why buy from us?
*Koons Kia has one of the largest selections of new Kia's in stock! *All Certified pre-owned vehicles come with a 10 yr/100,000 mile warranty. *Every used vehicle comes with our 7 day exchange Program! *We offer extended service and maintenance coverage plans *We offer financing to fit your lifestyle *We are part of the nation's #1 privately owned dealer group *Get a Car fax vehicle report on all pre-owned vehicles. *Our sales department is open 7 days a week and our service department is open Mon-Sat as well. *Se Habla Espanol *Lifetime Va State inspections for everyone.
And so much more! Koons- We're gonna wow ya!
7 out of 8 people recommended this dealer.
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I purchased a new car from this dealer and they were very friendly at the beginning of the sale. However, within 12 hours of the sale my check engine light came on. I notified the dealer immediately and they instructed me to take my car to a local KIA service center. I found it strange they didn't encourage me to immediately bring the car right back to them but I took it to a local Kia service center. The service center had real concerns about the issues with the car since it was NEW. I then took the car back to Koons seeking answers and an exchange. I had previously been told by a sales director (when I asked about the return policy) that a car could be exchanged within 7 days of the purchase date but when I brought the car back within the time frame, I was told that was only on pre-owned vehicles. As a busy, single working woman, I did not want to be stuck with a defective car with the need for ongoing service or safety issues. At this point, I found them to be very unfriendly, uncooperative, and unconcerned. I was pretty much told you bought it and now it's a service issue not a sales issue. It is very disappointing that I would even need to be servicing a BRAND NEW CAR within 24 hours of purchasing it and one that may be defective in the long run. I didn't feel I gained much assurance from them about this situation or the safety of this car. The staff I dealt with from sales to service at this dealership were extremely unprofessional. I would never again buy or service a product with this dealership. In today's market a company that doesn't care about customers and will not stand behind their product has no value. I feel stuck with a poor product and a dealership that only cares about making the sale. Buyer beware, yes, even on a brand new car!