Family Motors Auto Group

6000 Wible Rd, Bakersfield, CA 93313

New 877-408-0067 New877-408-0067
Used 877-408-7953 Used877-408-7953
Service 866-971-7388 Service 866-971-7388


Average Ratings

4.6 out of 5.0

Customer Service
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  1-10 of 71 reviews

Featured Review

5.0 out of 5.0

Service with a smile.........and a diet coke!!!

by from Bakersfield, Ca |

Ernie Silva was great. Since there is usually little to be desired in having to get a new vehicle, we were hoping to just get someone nice to help us. Ernie was that and more. He listened to our "spousal banter" and heard what was important to each of us. He wasn't pushy and made this an enjoyable experience, even though I was super tough on him!! We will be back for sure, and we always recommend Family Motors to friends.

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Family Motors Auto Group responded to this review

March 10, 2015

Thank you so much for this delightful review. I'm sure Ernie didn't mind the "spousal banter" at all. It really does help us get to know the customer and make sure we get the right car for the right family. As for giving him a hard time feel free to come back and give him a hard time whenever you visit us for service or your next purchase. We will make sure he has another coke waiting for you.


2.0 out of 5.0

Bought elsewhere

by from Bakersfield CA |

They call and call to get you in but when it came time to beat a competitive offer no returned call

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience

by from Tehachapi, CA |

Ernie Silva is great he sold me my new 2015 Jetta and I am thrilled that he was my sales person I've bought many cars in my life time and I have never had better service go see Ernie at Family Motors !

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy again

by from Bakersfield, CA |

Ive purchased from Ernie Silva at another dealership and once again he has given me excellent customer service and has helped me out tremendously I will send him my friends to purchase from him

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Satisfied

by from Bakersfield, CA |

I went to Family Motors to go buy a Golf I was helped my sales person was Ernie Silva who made me and my family feel right at home I bought the car and will recommend him to everyone

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Bakersfield, CA |

I wanted to thank Ernie Silva for the great service he offered me went looking for a Jetta TDI and he gave me a deal I couldnt refuse I will be back to purchase in the future !

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

my Mommy's new car!

by from Bakersfield California |

Was so happy i was able to help momma get the Van she's been wanting. It was a tough with her current credit situation but Ernie and his manager Ron were paitent and helpful. Best of all me amd my mom are happy!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly Staff

by from Bakersfield, Ca |

We came in wanting to trade our Passat and Jerry helped us get into a new Passat. Thanks for everything Family Motors

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Bakersfield, Ca |

I was looking for a vehicle and Jerry helped me get into it. Thanks Family Motors.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very helpful

by from Bakersfield, Ca |

Jerry helped me and my daughter get a vehicle each, he was very helpful and i recommend everybody that needs a car to go to him.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 71 reviews)