Hendrick Motors of Charlotte

(3.0) 2 Reviews

5141 E Independence Blvd, Charlotte, NC 28212

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
1.0 out of 5.0

Terrible Sales Service

by from charlotte NC |

Looked at GL350 but interior was all messed up and asked if dealer is ready to negotiate on pricing... Pre-owned sales manager ( John) showed up after like 5 minutes and started talking rudely and virtually asked us to leave.. We asked if we can make deposit to the GL350 which is arriving next week and he said it's already been booked..Sales guy (Josh) already told us it is available..he was a big pain He was not at all friendly...I really had terrible experience...

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Hendrick Motors of Charlotte responded to this review

February 20, 2014

Thank you for taking the time out of your day and giving the store a review. We strive for excellence customer service at all touch points. I'd like to discuss your visit with you in more details. Would you please reach out to me at your earliest convenience? Rooz Rafie, Digital Marketing Manager, (704)569-2610


5.0 out of 5.0

Setting the Standard for Customer Service...

by from Weddington, NC |

Our most recent contact with service, sales, parts and financial was - as ALWAYS - great. Their people are the best by far. They set the standard for great customer service! JR

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-2 of 2 reviews)