Jersey City Ford

Jersey City Ford

740 State Rt 440, Jersey City, NJ 07304

New 888-343-4818
Used 888-334-8017
Service 888-603-0575

WE MAKE IT HAPPEN AND WE SIMPLY SELL FOR LESS!

Average Ratings

4.3 out of 5.0
181 out of 224 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 224 reviews

Featured Review

5.0 out of 5.0

great service, courteous staff

by from new jersey |

Very pleased with my purchase of a ford escape, Cheeky the sales manager was very helpful from the start, everything went off very smooth and also the sales girl Rihanna was equally helpful, would recommend all my friends and family to shop only at this ford location.I give them 5 stars

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Jersey City Ford responded to this review

August 7, 2015

Thank you for your kind words and for being a loyal customer!

5.0 out of 5.0

happy purchase

by from Staten island |

Very happy with purchase,Cesar who is new to the business, was very helpful and pleasant. Very knowledgeable about the mustang I bought.AND a big shout out TO LUIS CHEEKY TAVAREZ for treating me like family,very helpful and courteous. ...thanks

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Jersey City Ford responded to this review

August 7, 2015

Thank you for your review! Enjoy your new car.


5.0 out of 5.0

A great deal

by from Iselin, NJ |

In my process of deciding about a car I had considered those advertized companies offering all sorts of deals, then I came to realization of dealing with a proven dealership, that I dealt with since the 90's. Finding a familiar face (Rocco) in the service dept he connected me with Ken who started the process, and with Luis gave me a great deal from trade in to lease. The process moved along with minimal amount of time and the degree of professionalism was above reproach. The faces may have changed but the principle of good business and good deals has carried through, and I'm glad I came back.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Jersey City Ford responded to this review

August 7, 2015

I am glad you had a wonderful experience. Thank you for your positive feedback.


4.0 out of 5.0

Good experience

by from west new york |

To be my first time leasing my Fusion in this dealer was very pleasent the process Mohamed was a very good sales guy he made smooth the process and he satisfied my needs specially with my monthly payments Cheeky (luis) been very helpful with any of my needs thanks for you kindness and warm I recommended thanks once again

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Jersey City Ford responded to this review

August 7, 2015

Thank you for your words. Hope you are enjoying your new fusion.


1.0 out of 5.0

Don't Bother

by from WestOrange, NJ |

This is the worst dealership. I turned in my car and leased another. It was my first time there. The salesman left me sitting for 1.5 hours to go into Finance to sign. When I finally had enough and got up to leave, he and another salesman got loud saying I wasn't waiting that long. I was walking out and of course they took me straight into finance. The car has had problems since I bought it home. I have called the salesman 5 times. He didn't call back. I finally called the service department and was told by some rude girl with a thick thick accent that she needed the vin number before I could speak to anyone. I told her I was on the highway and needed to speak to someone. She hung up on me. I wrote to Ford and still have not heard anything back. Go anywhere but to this dealership. They are the worst.

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase

Jersey City Ford responded to this review

April 15, 2015

Hello, Please accept my apologies for any problems you encountered on the purchase of your new vehicle.Contact me immediately so I can resolve what ever issue you are having with your vehicle. My goal is to have you completely satisfied.Doug Hansson G.M


1.0 out of 5.0

Terrible, incompetent service

by from Hoboken, NJ |

This is an absolutely terrible dealership. I leased a car from them in 2013. The process took 6 hours! The sales representative and the GM of the dealership that sold me the car have both been subsequently fired. My lease expires shortly and I asked them to send me a copy of my lease. I was talking to Christina. She explained that according to internal policies, she could not do that, but if I came to the office, she would be able to give me a physical copy. We agreed on a day and a time, I drove out of my way to the dealership. Christina was not there and no one there had ANY idea about my request. The GM was looking at his phone and seemed completely unimpressed by the fact that Christina just wasted 2 hours of my time. I would never recommend this dealership to a friend -- terrible customer service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Jersey City Ford responded to this review

April 15, 2015

Hello Mr.Mitrikov, Please accept my apologies for any problems you encountered on the purchase of your new vehicle. I am the new GM and would like you to contact me personally to resolve any other outstanding issues still not resolved. Doug Hansson G.M


5.0 out of 5.0

Great service; clean facilities...

by from East Orange, New Jersey |

I received excellent service when I went to redeem a coupon last year so I decided that this would be the best dealer to do business on a continual basis. While having my car looked at in the service department I went to see what was on the showroom floor. I saw a Ford Fusion that caught my eye. The salesman, Jean Carlos Brea, came over and said he could get me into that car. The manager came over and said that they would work up a deal if I would agree to buy the car. I didn't think it would happen so I agreed. They did it and now I'm driving a fully loaded Ford Fusion. Thanks Jersey City Ford and Jean Carlos Brea.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

THEY MAKE IT HAPPEN !! June 28,2014

by from Jersey City, NJ |

I bought my 1st car at Jersey City Ford and I have to say the experience and service was excellent. I was recommend to see Steven Cruz. I spoke to Steven on the phone a couple of days before I went in I was a bit optimistic because of my credit and didn?t want to be embarrass Steven assure me that ?He will make it happen? so I made the appt as soon as I got there Steven was ready for me, I saw the car I wanted, we went for a test drive Steven didn?t rush me back told me everything about the car and all its features so we when got back we went to do business. HE REALLY DID MAKE IT HAPPEN !!! I love my Ford Fiesta Hatchback. OH and I got a little more than expected for my old car which shock me, lol. I really appreciate Steven for helping me during the process of buying my fabulous car. A special thanks to Leo the best finance person ever. He helped work out numbers to make everything affordable. Luis Cheekie Taverez the funny, happy general manager there came and thank me for purchasing a car and gave me a full tank plus a free oil change. Everyone at Jersey City Ford are excellent people to deal with. Highly, most defiantly will recommend my peeps to go there. THEY REALLY MAKE IT HAPPEN !!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Very bad service

by from newark, nj |

In less than 1 yr I took my car for service 2 times and it took them almost 2 weeks to to get the truck fixed. Never got a car from anyone and had to keep calling to see whats going on with my car. They did not even have a loaner so I had to go out and rent a car on my own. When they called me to pick up the car nothing was done on the vehicle it took them 12 days to diagnose the vehicle

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome Experience

by from Hoboken, NJ |

I was in the market looking to lease a Ford Fushion, after my salesperson Luis let me test drive it, I wanted to get down to business with the numbers. There, the GM Jay came out and I found him to be courteous and extremely helpful in asking me what type of car I want. When he found the car I was looking for, it was time to go over the pricing which again Jay provided exceptional service in making sure I stay in budget. My family and I have purchased/leased many cars and we never met a GM as dedicated as a Jay in making us feel comfortable in purchasing the car I want for the price I want. I would recommend both Luis and Jay highly if you are in the market for a new Ford.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Cheeky/. Luis

by from Jersey city |

Cheeky /Luis they are the best I come there an Saturday an they was so good an help me to get what I want an Monday I will go back to get a car at jersey city ford again once. Luis an cheeky is still working there

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 224 reviews)