Open Road Volkswagen Staten Island

Open Road Volkswagen Staten Island

1632 Hylan Blvd, Staten Island, NY 10305

New 866-489-0332
Used 888-614-5131
Service 866-556-8159

Open Road Volkswagen of Staten Island in Staten Island is your #1 source in the Tri-State Area!

Average Ratings

4.3 out of 5.0
12 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews

Featured Review

5.0 out of 5.0

Professional sales representative at Open Road VW

by from Staten Island |

I and my spouse were looking at the Open Road VW, Staten Island showroom to select one of the new 2013 VW models. We were received by the Sales Advisor, Jason Revere who gave us a thorough walk through the benefits of the car he helped us select and gave us honest advice. He was very professional and understood what we were looking for and was able to close the deal immediately. Jason's pleasant and patient approach gave us confidence in having made the right choice of car. Today we are very satisfied with the car and the quality of the car's first service. We will definitely recommend VW and Staten Island Open Road Dealer to anyone interested in buying a new car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Awesome faculty!!!

by from New York, New York |

So the minute I walked in I was happily greeted by attentive staff. I was looking for a car that was both economical and sufficient. They gave me a variety of options and sure enough I walked out with a car! Both Jimmy DeMarco and Omar Sabla treated me with the best service anyone could possibly ask for. I walked out with a smile on my face. I would DEFINITELY recommend this dealer to all my family and friends. THANK YOU GUYS!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Amazing Service

by from Garfield, nj |

It was my very first time buying a car. I made an appointment with the sales manager Omar Sabla and it was a very good decision! He's was extremely attentive and made the process easy for me! He was very thorough in his explanation and took me step by step through everything. He was very patient with me especially since it was my first time buying a car. The general manager Jimmy Demarco also came to help for a few and was just as patient and nice with me. I would highly recommend this place to all of my friends and family!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Gotta love Besa!

by from Tinton Falls, NJ |

I worked with Besa, who went out of her way to help me find a vehicle. She's s pleasure to work with and tries hard to meet the customer's needs and not just win a sale. I highly recommend working with her!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

I wrote an e-mail but they didn't answer me.

by from Bridgeport, CT |

I wrote an e-mail but they didn't answer me. But I'll call them and, I will buy an used car from them.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great place to buy a used car

by from Little ferry nj |

I went there to buy a used Vw Tiguan, what a good place to buy a car Salesman Alberto was a nice guy the manager Omar Sabla And John the finance guy took care of us. we decided to Take the car home the same day they did not take long. Everything Was quick. Clean and nice in not longer than 1 hour and 30 mins We were leaving with our 11 Tiguan. Price was negotiable and they did the right things with the rates and Everything else. I will strongly recomend Open Road Vw Staten Island To purchase a Used car, at the end they introduced us to their service manager Eric and also the General Manager Jimmy, All nice people. thank you guys

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Bad Customer Service

by from Edison NJ |

I called yesterday and scheduled and appointment to look at the car, after driving for 2 hrs from my home when i get there the person who i spoke with is not available and also they said that car was not available there and need to make an appointment a day before. I did not understand why did they even schedule an appointment if the car was not available on location !! worst customer service

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

great service, great car!!

by from Paramus, NJ |

Open Road provided me with such great customer service! I went to purchase my daughter her first automobile and the salesman, Dave, answered all questions I had. He provided me with all the information I needed to make sure I bought the right car! Also, the manager of Open Road, Omar Sabla, gave me all the reassurance I needed to make sure my daughter and I would be beyond satisfied with the new car. I would highly recommend this dealership to anyone interested in friendly, but professional service as well as a large variety of vehicles.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2011 Jetta

by from Staten Island |

Purchased a 2011 certified Jetta and I couldn't be happier. The sales person po was extremely caring and the manager Omar made my purchase very effortless. John the finance guy got me a great interest rate I couldn't be more satisfied with the transaction. Love me new car

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

SERVICE

by from Hackensack, New Jersey |

I went online because I wanted to buy a used car and I came across Open Road Volkswagen, Staten Island. I decided to go in and I dealt with David and Omar Sabla, the manager. They met my criteria in financing AND pricing! John, the finance manager was a great guy also. They took care of me and I ended up buying the car. I highly recommend this dealership. I was very fortunate negotiating with these group of guys. Thank you Open Road!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

2012 Jetta

by from Staten Island, NY |

I am so unhappy with this dealership....biggest mistake of my life buying this car from this place. They lied from start to finish and suckered me into trading my old car and did not give me the value that it was worth. If I could return it I would, even a year later. They even lied to me about the Jetta, the car has no power, I get horrible gas mileage, they told me there were features in there that arent. The salespeople are a bunch of con artists and liars. Go to another dealership. I wish I could get rid of this car but I would take a major hit and I blame them for it. Avoid this dealership and run run run

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Open Road Volkswagen Staten Island responded to this review

July 2, 2013

Hi...my name is Jimmy DeMarco...im the general manager for the the Open Road VW store in Staten Island. This is the first time i am hearing about this situation with this customer. I wish that i was contacted in the past to avoid this situation from getting this far. I am sorry to hear about this and would like an opportunity to speak with this customer to help resolve any issues that they still may have. Look foward to hear from you. Thank you Jimmy DeMarco


(1-10 of 15 reviews)