Russ Darrow Chrysler Dodge Jeep RAM Madison (High Crossing)

Russ Darrow Chrysler Dodge Jeep RAM Madison (High Crossing)

3502 Lancaster Dr, Madison, WI 53718

New 877-286-0047
Used 888-675-7311
Service 888-308-1475

Experience the Darrow Difference!

Average Ratings

4.9 out of 5.0
655 out of 682 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 30 reviews
5.0 out of 5.0

great!

by from Kewaskum, WI |

I couldn't think of anything that could be done better... maybe some doughnuts in the guest waiting area. Other than that, it was great!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

still not fixed...

by from lake mills,wi |

We took our jeep liberty in because the light on the dash would go on and off I even have a video of it so they could see what was going on. The told me they couldn't find anything wrong? Really! They didn't even bother to see the video. And the problem still exists.

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Loyal wi |

Great Service everyone was very nice and they took care of me ....Enjoyed my time here.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service from everyone !!

by from Northwoods Wi. |

This is our 3rd vehicle purchase from Russ Darrow & each time has been an excellent experience. Steve was our salesperson, very knowledgable of the vehicle & spent alot of time with us!! We would recommend Russ Darrow to our friends & family !! Thanks Steve,& Russ Darrow !!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

inflated repair costs

by from columbus |

Had some repair work done on our town & country. I was pleased with the customer service, we were well taken care of. Service dpt guys were friendly, helpful and knew there stuff. It wasn't until after we brought van home and spoke w/ family and friends did we find out the repair costs were twice to 2/3 more then other dealers in area. They charged 2 separate computer scans of $52.75 each! That's just plugging the computer in to read codes! They wanted $202 to replace tire sensor, my mother had the same sensor @ different dealer for $100. I guess they can be nice as can be when they know they are over charging you. That is the last time Russ Darrow will get any business from my family.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

I was pleased

by from Milwaukee, WI |

I was pleased that when I had to make changes in my schedule, I was accomodated.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

did a great job

by from Waupun, WI |

Thank You for helping us finance our car. did a great job making the plan to come together for us.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

very fast service

by from Adell, WI |

I love bring my car here they have very nice people , very fast service, and a great waiting room with popcorn and soda:)

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very nice job

by from Baraboo, WI |

Jerry Black - Did a Very nice job and was very helpful thank you jerry

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

always such a pleasure

by from West Bend, WI |

It's always such a pleasure to have my vehicle serviced here. Keep it up!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 30 reviews)