- Service & Repair
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by Anna C from Great Lakes, IL |
We came here after seeing a used 2012 Jeep online that we were interested in. The sales rep was very friendly throughout the process, and the facility is a nice looking place. We noticed in the Carfax that the vehicle had been listed in a collision, and when we repeatedly asked about it we were told the vehicle had been looked over and it was fine. A day or two later we noticed an occasional burning smell when we drove the vehicle. The sales rep called us a few days later to let us know there was more paperwork for us to sign that they had forgotten when we purchased the Jeep, and we had to drive over an hour back to sign a form and pay another surprise fee. We asked if their service center could check out the smell while we were there. He said they could schedule us for later in the week. We declined, since it was such a far drive, and said we would take it to a closer dealership for service. He then said he could take a quick look at it for us. 20 minutes later he said he checked it over and topped off our fluids and we were fine, and then gave us some bogus excuse for the smell. We still took it to the closer dealership a few days later, and they immediately found the power steering fluid was leaking. I asked if it could have been missed, and they said the fluid was everywhere on the engine and if someone had actually looked at the engine it was hard to miss. Zeigler's service center had blatantly lied to us, which was even more incredible since we weren't at all upset about having to bring it to another place for service. We would have been fine leaving, but they kept us there for another 20 minutes just to fake check the engine and "top off the fluids". Our local dealership also later found numerous problems and leaks with the Jeep, some of which were directly tied to a collision and poor repair work that Zeigler had assured us had been looked over and everything was fine. I would strongly advise anyone looking to buy a vehicle or especially anyone looking for a service center to go elsewhere.
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Shopped for a used car
Came in for service or repair
Does not recommend this dealer
Did make a purchase