Franklin Chevrolet-GMC

Franklin Chevrolet-GMC

736 W Steve Wariner Dr, Russell Springs, KY 42642

New 888-774-5771
Used 877-671-0869
Service 877-204-7971

We're sure you'll find what you're looking for.

Average Ratings

1.0 out of 5.0
0 out of 1 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1 of 1 review
1.0 out of 5.0

Bad Experience

by from Jamestown KY |

Recently retired and moved here from the Louisville area. Went for a routine check up or service of our vehicle. Was there over an hour, which is understandable. We know sometimes things get busy. What we disliked was the lack of courtesy, friendliness, and professionalism. We was not greeted friendly or nice at all. It was like it was a burden for them to talk or wait on us. While we waited in the waiting area all we could hear was the one gentleman complaining, to someone else and on the phone. We are loyal GM people but we can travel if need be to be treated well. Just our input. Thanks.....Sue

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Franklin Chevrolet-GMC responded to this review

July 22, 2014

Sue- I appreciate your input, and am sorry that your experience was not a positive one. Reviews like this allow us to correct such occurrences so they do not happen again. Please ask for me during your next visit and I will personally make sure your vehicle's next service is your best ever. Sincerely, Lance Wade General Manager Franklin Chevrolet-GMC


(1-1 of 1 review)