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by Sue from Jamestown KY |
Recently retired and moved here from the Louisville area. Went for a routine check up or service of our vehicle. Was there over an hour, which is understandable. We know sometimes things get busy. What we disliked was the lack of courtesy, friendliness, and professionalism. We was not greeted friendly or nice at all. It was like it was a burden for them to talk or wait on us. While we waited in the waiting area all we could hear was the one gentleman complaining, to someone else and on the phone. We are loyal GM people but we can travel if need be to be treated well. Just our input. Thanks.....Sue
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Came in for service or repair
Does not recommend this dealer
Did not make a purchase
July 22, 2014
Sue- I appreciate your input, and am sorry that your experience was not a positive one. Reviews like this allow us to correct such occurrences so they do not happen again. Please ask for me during your next visit and I will personally make sure your vehicle's next service is your best ever. Sincerely, Lance Wade General Manager Franklin Chevrolet-GMC