I bought a vehicle back in Dec and was promised (Owed) a repair on the condition of a purchase. I was assured it would be taken care of immediately when the part was ordered / arrived. I waited well after the holidays with no follow up call from my Sales representative. After about a month, I decided to pay the dealership another visit. I was reassured by my Sales Rep that she would follow up with a phone call to let me know the status of things. Another month passes no call or follow up and by that time I became very disappointed figuring I had become a forgotten customer. Therefore, I decided to pay yet another visit to the dealership (three times). As I walked in, I was noticed by my Sales Rep and she quickly began apologizing for not following up. At that point, I didn't want to talk or look at her. I explained to someone else the issue at hand and shortly thereafter introduced to a Sales Manager. By the way while I was having a conversation with the manager, my sales representative was secretly away ordering the part that I had been promised back in EARLY December. My Sales Representative tells me that the part has been ordered (receipt) in hand and that I would be responsible for installing it myself. I grew even more frustrated because I didn't want to install anything as it was the dealership's responsibility to do so. The manager stepped in and demanded that the dealership be responsible for installing it. I was told by the Sales Manager that I would have someone call me to inform when repairs would happen. A couple of days pass and I get a call from a third party repair shop stating that they were expecting me to drop the car off immediately. I was taken by surprise because I had no other way to get home so, I had to rely on the repair shop (Prestige Auto Werks) to ask for a ride home. Since, it was a spontaneous scheduling I had to reschedule for the following day. Today (02/17/2016) I took the car for repairs and as I walked in the customer service was non-existent. I did not feel comfortable leaving the car without proper liability paperwork or some sort of paper trail. I asked if there were any paperwork for me to fill out in case something happened to the car. The guy I was speaking to told me no aggregately and that Audi was picking up the bill so no need. He instructed me that he would give me a ride home since I needed one and instructed me to drive my car around to a car bay. Once I got to the bay the guy had called another guy on a cell phone to speak to me about my questions. After explaining to the guy on the phone about my experience at their business, without hesitation, he says "I refuse to do the repairs and you can take the car elsewhere." I called my sales rep back at Audi explaining what had happened and she told me that this was the place that all of their cars went to. Since they had refused to provide me service, she had to figure something else out and would get back in touch with me. My thoughts; I believe I had very understanding for the lack professionalism by Audi of Coral Springs. However, this dealership continuously dropped the ball when it came to excellent customer service and fulfillment of promises. I strongly believe that the correct thing to do was to ensure that the repairs were to get by omitting customer third party interactions. Especially in this particular instance. I should have been advised to schedule a proper time to bring the car to Audi and issued a loaner car. After the repairs were complete, I should have been called to come back to pick up my car. It's as simple as that. I made a mistake doing business with this dealership and I STRONGLY suggest that others learn or at least take into consideration my experiences before MAKING A BIG purchase at this dealership!!!
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