Keyser Cadillac

Keyser Cadillac

4130 Sheridan Dr, Williamsville, NY 14221

New 888-238-1914
Used 888-593-4137
Service 888-238-3514

Average Ratings

4.9 out of 5.0
144 out of 146 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 146 reviews
4.0 out of 5.0

Personal Service

by from Williamsville, NY |

While at the dealership, my salesman made a point to say hello, and ask about NY experience /satisfaction with my vehicle. Nice personal touch.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 27, 2015

Deborah, thanks for this great review! We make sure that our employees are courteous and personable, and we're glad to hear you were able to perceive this during your visit. We appreciate your business and look forward to serving you again! Also, stay connected with us between visits on Facebook and Twitter. Best regards, The Keyser Cadillac Team


5.0 out of 5.0

Great Dealership

by from Buffalo, NY |

Fist things first...Paul Tiernan is awesome and a great asset to your dealership. It is because of his follow up and customer focus, that I'm am back, in a Cadillac, (and thrilled to be)! I am, also, glad to be back in the Keyser family. The personal level of attention is something you just don't get, at other dealerships. As for the car....the 2015 ATS is incredible. Thank you.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

USUAL GREAT SERVICE EXPERIENCE

by from WILLIAMSVILLE NY |

AS EXPECTED THE SERVICE WAS EXCALLENT, ADAM AND HIS CREW DID A GREAT JOB AS USUAL, THANK YOU AS ALWAYS,

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Keyser is Terrific

by from Buffalo, NY |

Adam at the outside desk was fantastic, offering great customer service. As always, every one does an excellent job. Thank you.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great job!

by from Williamsville, NY |

I had the vehicle in for routine maintenance and asked if they could do a few extra things (attach my new registration and detach the rusted license plates) They pleasantly did all the work. Very "good neighborly".

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 22, 2015

Marie, thank you so much for taking the time to write this review! It helps us to know when we are doing well because it is what we strive to do on an everyday basis. We're very happy to hear that your overall experience with us has been pleasant. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, The Keyser Cadillac Team


5.0 out of 5.0

Excellent service, friendly staff

by from Williamsville, NY |

Adam was VERY professional, courteous, and welcomed me in a very positive and friendly tone. I am very happy with Keyser's service department and the pleasant waiting room.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 22, 2015

Michelle, thank you for writing about your visit with us! We're happy to hear that Adam was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, The Keyser Cadillac Team


5.0 out of 5.0

Finally... the service I have expected!

by from buffalo, new york |

You did what you said you were going to do. You did it correctly. You did it in a timely manner. You were friendly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 22, 2015

Robert, it's our pleasure to provide efficient and top quality service, and we're ecstatic to hear that your experience reflected this dedication! At Keyser Cadillac, we value our customers and we look forward to seeing you on your next visit. Also, be sure to stay connected with us on Facebook and Twitter. Best regards, The Keyser Cadillac Team


5.0 out of 5.0

Great service, great people

by from Buffalo, NY |

Recently took my vehicle in for 50,000 mile service. I already knew what was needed for the service and Keyser took care of it for me, plus recommended and additional service to be done. They provided me with a loaner vehicle and I picked up my vehicle the next day. Everything was done in a timely manner and I was satisfied with the work performed.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 17, 2015

Michael, thank you for sharing your service experience with us. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. The Keyser Cadillac Team


5.0 out of 5.0

Great Service and very clean

by from Amherst New York |

I own a gmc and your Cadillac dealership took me in by a drive in with no oppointment my gmc is booked for 4 months I was in and out and had free refreshments And they washed my truck for waiting , your staff was friendly and courteous I give you 2 thumbs up

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 17, 2015

Salvatore, thank you for the review. I am very happy to hear that we were able to accommodate your vehicle. We believe in friendly and courteous customer service and I'm glad that our team made such a great impression on you. It was great doing business with you. We hope to see you again! The Keyser Cadillac Team


5.0 out of 5.0

Great people and great experience!

by from Amherst, NY |

I came into the dealership early on a Saturday morning with no appointment. I was returning from a long trip with plans for another long trip on Monday. Had a noise in the front end which was diagnosed as a bad hub. They understood the urgency and were able to squeeze me into their already busy schedule.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Keyser Cadillac responded to this review

July 16, 2015

Shawn, thanks for your kind words! We are very happy we were able to accommodate your vehicle. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. If there is anything more that we can do please come back and see us again. Take care! The Keyser Cadillac Team


(1-10 of 146 reviews)