Keyser Cadillac

4130 Sheridan Dr, Williamsville, NY 14221

Average Ratings

4.8 out of 5.0
90 out of 92 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    41-50 of 92 reviews
5.0 out of 5.0

Outstanding Service cleaning my car like new.

by from Buffalo, NY |

Ryan was very aware my car needs and request for quote for the repairs in advance. Thanks to Rayan for being so custom friendly.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Lockport< NY |

My problem was taken care of very efficiently. Your staff is wonderful. The part needed to fix my car was obtained over night and they were able to install it the day of myn second appointment. I was kept informed about the progress and when the download took longer than expected i was provided with a loaner car. All in all a very good experience. Thanks so much!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service, good coffee and snacks

by from Niagara Falls, NY |

Very courteous friendly and truly great service as always! I was especially surprised and made extremely happy when I was offered a loner vehicle while my car was held for repair work. to my amazement I was given a brand new 2014 CTS and was allowed to keep it for an additional day due to inclement weather. The car was a dream machine! Keyser Rocks!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Keyser Cadillac service

by from Williamsville, NY |

I went for some service work and they took care of everything. They were friendly and offered transportation home while the car was worked on. Great customer service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service delivered on time

by from kenmore , new york |

drop off day before, service called in the morning with question on problems understood issues car was ready when promised.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Amherst, NY |

I came in with a tire problem without an appointment and the took care of me in a timely manner.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Grand Island, NY |

The team at Keyser works hard to ensure that your vehicles are fixed in a timely fashion. Their communication with the customers is also excellent.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Keyser Cadillac Service Department

by from Williamsville, NY |

Your dealership is the best dealership I have ever worked with in regards to customer service in your service department. I did not buy my car from you, but with the impression the service department had made on me I will certainly buy my next car from you.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Servicing my Cadillac with a smile

by from Amherst, NY 14228 |

All staff afforded me great service from sales to the service department. Appointment was taken on time and all work requested was performed to my expectation. ( washing the car was a nice touch--appreciated it)

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Friendly folks and very accomodating

by from Buffalo NY |

came in with no appointment for an oil change and rather then send me packing everybody was extremely helpful. Sales gave me two brochures on new CTS as I am coming out of my lease soon and spent time with me discussing all of the changes to the car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(41-50 of 92 reviews)