Ted Russell Kia

(3.6) 5 Reviews

240 N Peters Rd, Knoxville, TN 37923

Average Ratings

3.6 out of 5.0
3 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
5.0 out of 5.0

Best customer service ever!!!

by from Maryville tn |

Best experience I have ever had with a dealership! Kevin Fisher went above and beyond for us !!! Great salesman! Overall wonderful and I bought a kia sorento that I love .. Thanks Kevin and ted Russell kia for being awesome!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Poor sales service

by from Maryville, Tn |

We bought my Kia Soul in May, 2013. My husband is retired Air Force and we were told we would receive a $500 military rebate check within a couple of weeks of purchase. Now, 4 months later we still have received NO check and numerous calls to the sales manager have been fruitless. He just keeps saying he's checking into it and it should be a couple of more weeks. This has been going on for months. The only reason I give them 2 stars is because I love my Kia Soul, but am very disappointed with their false promises and poor sales service. If we never get this rebate check that they promised, and at this point am doubting we will, we will never buy anything from Ted Russell at all, and will highly discourage any of our many friends and family from doing so as well.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Ted Russell Kia responded to this review

September 29, 2013

This issue was resolved with our customer to their satisfaction. They have stated there are no further issues with our Dealership. Thanks! Ted Russell Kia


5.0 out of 5.0

AWESOME DEAL!

by from KNOXVILLE,TN |

TED RUSSELL KIA GAVE ME A DEAL OF A LIFETIME! THEY GAVE ME $2,500 OVER KBB FOR MY 2003 DODGE STRATUS WITH 150K. WOW! THEN THEY TOOK OVER $4,500 OFF MY NEW KIA. BEST DEAL EVER AND THE GUYS THERE ARE AWESOME. HIGHLY RECOMEND IF YOU WANT A GREAT DEAL ON A KIA!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best buying experience

by from Maryville, TN |

Had the best buying experience I've ever had buying a new car. Salesman very knowledgable about the car & helpful with getting heated & leather seats installed, filled the gas tank, & gave 2 free oil changes. The seats look very nice. Their motto is "Ted Russell traded my way" & I certainly agree.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

VERY POOR CUSTOMER SERVICE!

by from Seymour, TN |

Lied to about price of car! Refused to sell me the car i wanted, told me it was out of my price range, but sold me another car for the exact same price! Lied about who we financed through. Lost some paperwork. Lied to me about the price of a used car i was looking at so i would be a new one. Promised me they would give 1000 over kelly blue book value and didnt. promised they would send my tags within 30 days, now my tags are expired and they refuse to overnight me tags because they cant afford the $15 loss.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Ted Russell Kia responded to this review

September 28, 2013

As of May 2013, the entire Management Staff of Ted Russell Kia is totally New, from the General Manager all the way to the Finance Director. Stop in today and see that it's a Brand New Day at Ted Russell Kia.


(1-5 of 5 reviews)