Mercedes-Benz of Chicago

1520 W North Ave, Chicago, IL 60642

New 888-824-1407 New888-824-1407
Used 866-737-8978 Used866-737-8978
Service 888-682-9177 Service 888-682-9177

A Fletcher Jones Company


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 168 reviews

Featured Review

5.0 out of 5.0

Oustanding Service

by from Chicago, IL |

Erick M. is my service advisor for the past 8 years he is always honest and has work completed on time.

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Mercedes-Benz of Chicago responded to this review

June 18, 2014

Thank you Pter for our recommendation of Erick M. in our Service Center. We are grateful to have such a loyal customer. We hope we can continue to earn your business.


5.0 out of 5.0

Very nice people

by from Chicago, IL |

The people were very nice and helpful. Showed us how to use all of the gadgets in the vehicle. Just wished that would have cleaned the car better. There was dirt in the wheel wells when we bought the car.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Jorge Paiz

by from Elmwood Park |

excellent service, very professional. Great experience overall

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

As good as it gets

by from Chicago, Illinois |

Our sales representative, Emil Johic, provided superior service. We met him on two occasions and he met all of our needs and provided all of the necessary information we required to make an excellent decision in purchasing an automobile that we couldn't be happier about.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Sales experience (Kyle) was outstanding

by from Ft. Myers, Florida |

We had an unusual request purchasing a Maybach. When our custom order was delayed, Kyle found and delivered exactly what we wanted. All details were fulfilled beyond expectations.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome experience

by from Tulsa, OK |

Walter was wonderful. Always helpful and did what he said he would do. Thanks so much.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Buying Process

by from Chicago, Illinois |

Wow in all my years of buying cars, I have NEVER had such a smooth, no hassle buying experience. Mercedes-Benz of Chicago treat you like FAMILY. The whole process took about 75 minutes from the time I walked in the door. Ask for Dennis Smith, the guy is AWESOME......Pete

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Amazing service!

by from Chicago IL |

Totally responsive and careful. Did great work. Picked up and dropped off my car - super convenient.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great sevice ,very clean place, caring staff.

by from Chicago IL |

Keep on doing good job! I am glad that Chicago has dealers like that. I would recomed to anyone to visit Fletcher .

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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service Experience

by from Chicago, IL |

Last month, I had several thousands dollars in repairs made to a normal wear and tears to my vehicle. My driving and riding experience has been restored to like new condition. Erik McGregor is an remarkably knowledgeable service consultant, whom has always provided me enough information to make my decisions, without resorting to high pressure tactics. My repairs have always been completed on time, usually same day, without unexpected additional charges (since 2010). The overall service experience reinforces MB''s motto "the best or nothing".

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 168 reviews)