Suburban Ford

Suburban Ford

37000 Highway 26, Sandy, OR 97055

New 877-212-6761
Used 866-716-3448
Service 866-219-8538

Home of the Trunk Monkey

Average Ratings

2.8 out of 5.0
3 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews

Featured Review

5.0 out of 5.0

Best Ford Dealer in Oregon

by from Vancouver Wa |

Our family has purchased two new Fords from Suburban Ford and drive from Vancouver Wa. to Sandy Or. for our service needs. These guys are the best! Best price, best service after the sale and best sales and service staff in the state.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Lost Opportunity

by from Tualatin, OR |

I am in the process of buying two 1/2 ton trucks so I called both of your 800 numbers and neither of them connected me to your dealership. I even looked for a direct number and I couldn't find one.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Suburban Ford responded to this review

December 10, 2013

Hello Marco, We are sorry for the trouble you were having trying to contact us. The phone numbers have been updated and we have verified that they will go directly to the dealership. Thank you for alerting us of this issue, and we hope that you will consider us in the future. Thank You and have a great day, Suburban Ford 503-668-5511


1.0 out of 5.0

My Last Ford

by from Gresham OR |

Nice people,attractive facility, everything is great until you have a serious problem with a car purchased from Suburban. Over a dozen visits to the service department for the same problem! Asked for my money back or a new car from Ford Motor Co. or Suburban. No way. Been fighting for almost a year now. If you want to buy a Ford, I suggest you go to another dealer who will care about customer service when it will cost them some money!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


2.0 out of 5.0

service

by from Hood River, Ore. |

Service was fine, however, had to drive 160 miles twice from Hood River with gas price over $4 because they ran out of time on the first app't and broke the clips holding the heat shield on the catalitic converter and did not have replacements in stock. After that didn't even receive a car wash!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Longtime Customer

by from St. Helens, Oregon |

We have been buying Fords from Suburban Ford for more than 30 years. We first started buying from Suburban when the store was on the eastside of Sandy. We've bought our fleet trucks and our personal cars from the same dealership, but we've certainly checked the prices and service from other dealerships. Our business location has changed and for the past 10-years we've had to drive 65-miles one-way, but because of the service and consistently excellent new vehicle prices, we just keep coming back.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-5 of 5 reviews)