Center Acura

(3.8) 4 Reviews

5230 Van Nuys Blvd, Sherman Oaks, CA 91401

Average Ratings

3.8 out of 5.0
3 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
1.0 out of 5.0

Dishonest

by from Ventura County |

We purchased a used car from them about 3months ago and boy did we get bamboozled. When we went there we traveled about 1hr 45mins or so to look at a car that my husband has had his eye on. We were in the dealership for about 5 hours or more, trying to make a sale. They wouldn't budge much on the price and didn't tell us much about the car. From that point I was over and done with trying to negotiate but b/c of the time we invested there and the fact we drove so far, my husband didn't want to leave so we continued to try and make a deal. The car had several scratches on it which we were told they would buff them out before we left. We also were told that all the maintenance was up to date, the tires were rotated, oil was changed,etc and that it was in top condition. By the time we left the dealership, it was dark and we couldn't see if they had buffed out the scratches or not but we took their word for it. The next morning we noticed that they didn't buff the car out at all-all scratches remained but we gave them the benefit of doubt that they forgot and left it alone since it was too long of a drive to go there and have them fix it. Then 3months later-which is now. We go to our local Mazda dealership (it's a used Mazda) to get our oil changed on our newly purchased car (3mo's old-supposedly all maintenance up to date) and find out that the transmission fluid, cabin air filter, power steering, rear diff & induction all need to be replaced and were in the red, the tires also didn't look like they were rotated correctly. They showed us our transmission fluid & power steering fluids and they were black!!! This cost us $600 to fix not to mention the front tires were at a 4 tread, which my husband noticed they were low but the guy made it sound like they would last for a long time and that they weren't that bad. Again, we were tired, I was (am) pregnant, we both wanted to get out of there so we took their word and just figured it wasn't too bad, not to mention is was also dark and didn't look as bad at night. Well, come to find out these tires are super expensive & 2 of them need to be replaced. So all in all, we are going to have to spend an extra $1000+ to replace the two tires & get all the maintenance up to date, which we thought was already done. We are both very disappointing with this dealership and will never go back and will tell friends to stay away. They come off very nice and my husband and I are pretty trusting of people until they prove otherwise. Be warned and ask your questions, get your facts, check all the oils, maintenance and verify everything they say was done is done or be taken for a fool like we did. I am very unhappy with our overall purchase and feel that we didn't get the best bang for our buck. They ended up being dishonest and I question this dealerships integrity.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Acura owner, looking to upgrade

by from West LA |

Looking for a more recent Acura MDX, inquired about Nav system in interested models, but had none. Sales person was prompt and kind to return call.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Center Acura responded to this review

January 15, 2014

Hi Marc, thank you for the kind words and recomending us at Center Acura we are "Centered On You". If you ever need my assistance please feel free to contact me. Respectfully, Roobik Arakelian (818) 528-1300 rarakelian@centeracura.com


4.0 out of 5.0

Great deal, good experience

by from San Pedro, CA |

Overall, I had a great used car buying experience at Center Acura. The sale price ended up being $4,000 below the sticker price. The guy in the finance dept. saved me $600 on an extended warranty because he asked if I was an Auto Club member; he also offered finance options I was unaware of. My only complaint is that the salesman agreed to find a replacement part for a broken accessory and said he would call me back that day (after I drove off with the car), but I never heard back from!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Center Acura responded to this review

August 14, 2012

Nature Girl, Thank you for the positive review and I am happy you had a great used car buying experience. Please contact me directly in regards to that missing accessory, 818-528-1382 is my direct line. We appreciate you taking the time to let others know of your experience at our dealership. Respectfully, Jason Corey Operations Manager Center Acura


5.0 out of 5.0

I love the Service Department

by from Glendale |

I will drive the distance to do my service at Center Acura.. I moved to Glendale, but I still drive down to Center Acura for my service. The staff is always so friendly and they are always honest with me when I ask them any service or sales questions. I trust them 100%.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Center Acura responded to this review

May 30, 2012

Acura Enthusiast... Love the drive, Thank you for taking the time to share with the cyber world your glowing review of our dealership's service department. Judging from your willingness to drive out of your way, you have seen first hand what the "Centered on you" difference is all about. I hope you have taken the opportunity to experience our luxurious concierge waiting area and enjoyed one of our piping hot fresh from the oven cookies. If not, please do, as this is just one of the many amenities servicing at Center offers. Respectfully, Jason Corey, Operations Manager, Center Acura


(1-4 of 4 reviews)