Import One

Import One

2611 Ambassador Caffery Pkwy, Lafayette, LA 70506

Used 877-687-5328

Largest Selection of Preowned Luxury Vehicles in Lafayette

Average Ratings

2.2 out of 5.0
2 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
1.0 out of 5.0

Totally ignored me

by from Lafayette, LA |

Don't seem to want my business, as they have ignored all inquiries -

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

I agree with last review

by from Lafayette, La |

Murat promised to bring an Infiniti G convertible from Baton Rouge to Lafayette for my test drive. I even offered to go to Baton Rouge to test drive. He said it was not necessary that he would drive it himself to the Lafayette location. When the day we agreed upon arrived (two days later) he did not call me. I called and had to leave a message for a return call. He called much later that same day and said the car was being service due to a mechanical issue and it would be ready by the end of the week. He called 3 days later and told me the car was sold while it was being repaired. "RIGHT".....What a joke. His comment was at least he was nice enough to call to tell me he sold the car. I was interested in two cars he had in stock in BR....you can bet the other one will not be purchased by me.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Curtis Allums

by from Lafayette. La. |

This is the most unprofessional dealership I have ever been in contact with. I was buying a 2007 Hummer and had already setup fiancÚ in advance. this dealership (Murat) could not get documents to my Credit union to make deal go through. Some of his language was terrible and attitude was nasty. He Finally refused to work with my Credit union< which I have bought several cars with) and pulled the deal away from me. This was at 2;30 Fri. afternoon and I had to start over with a car search and upped funding with credit union. I drove to another used car dealership and found a 2009 hummer with more options and my credit union and the dealership had all points done and I drove away with 2009 Hummer at 6;00 pm. The dealership said they had heard bad feedback on this place. I had already put insurance on Import One Hummer on 10/09/13 and changed it to the new one. Import One is not a good ran organization thanks to Murat and the title people. they need to be reported to BBB< Thanks

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Buyer beware

by from Florien Louisiana |

Anyone buying a vehicle from Import One should take into consideration you are buying the vehicle as is with no warranties! I recently purchased a low mileage Audi A4 quatro that had all outward appearance of being a really good car. After leaving the dealership and driving home the oil light came on followed by the service engine now light. I found out the following day that the oil pan plug was stripped and that the oil had leaked almost completly from the engine. Import One agreed to replace the oil pan "as a sign of good faith". This took almost two weeks in Baton Rouge, after getting the car back I was again plagued by high oil consumption. I was told then by the staff at Import One that they believed Audi had a manufacturing issue with my particular brand of car and that I should contact Audi USA. After weeks of calling and getting nowhere I scheduled to have my car looked at by a fresh set of eyes. This Audi dealer informed me that the pistons were possibly scarred and was allowing oil to bypass and leak and be burnt in the turbo???? I was given two options either replace the motor, which would be quicker and possibly cheaper or do a piston and ring job on the motor. My warranty company informed me that it would not cover the cost if it could be proved that a lack of maintenance prior to me owning it could be proved. To date my car is in Baton Rouge with the engine torn down for the last month & half, I was told earlier this week that it would possibly be another month or more before a decision is made eaither by my warranty company or Import One to fix the problem. To recap I was sold a car that had major mechanical problems, I have been given the run around with a lot of finger pointing of who would be responsible, after owning the car for eight months it has only been driveable for three, I was denied a loaner car from the dealer! Ladies and gentlemen do I believe I was treated unfairly YES, I will however sholder some of the blame by not doing better research on the dealer and vehicle. If you desire a vehicle that may or may not be mechanically sound then visit Import One! I will never buy from them again nor will I endorse their dealership!

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Five star dealer

by from Baton Rouge,la |

Import one of Baton Rouge is a five star dealer I had five star service thanks to Dwanda Thomas and Zeke I got a awesome deal friendly service and clean ride thanks import one

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Shopping for a car

by from Belle Rose, LA |

I felt very good about purchasing my car from Import One. Coustomer Service was excellent

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-6 of 6 reviews)