Fletcher Jones VW

1111 N Clark St, Chicago, IL 60610

New 888-796-4744 New888-796-4744
Used 866-939-4174 Used866-939-4174
Service 877-739-5715 Service 877-739-5715

"Right on Clark Street!"


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
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  1-10 of 96 reviews
5.0 out of 5.0

Courteous and Accommodating

by from Chicago, Il |

Came in for brake pedal clip recall. Service rep Adam K was very courteous and accommodating throughout entire process. Service was prompt. Was finished within an hour.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service as always

by from Oak Park, IL |

I appreciate how Fletcher Jones accommodated my needs, in this case, storing my car for a few days while I was out of town. Service was efficient, professional and convenient.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fletcher Jones VW Service Review for 5/10/16

by from Chicago, IL |

I had to drop car off -- w/o appointment -- for check-up prior to long road trip in 2 days. Servando Lopez managed everything w/o delay. The car was ready in a few hours w/ a full report of status of tires, fluids and engine analysis.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Chicago, IL |

Great Service and fast turn around to getting my car repaired. Brought in the car because it couldn't start. Resolved it the next day. Robert the service tech was on point and got the service done quick. thanks again

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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Very Professional and Prompt

by from Chicago IL |

Only problem was finding the proper service entrance. Address is on Clark but entrance is on Maple.

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Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fletcher Jones VW - Robert Negrette Excellence

by from Chicago, Illinois |

Fantastic customer service provided by Robert Negrette once again. I purchased my car back in 2012 and Robert has been the most professional and thorough customer service representative I have ever trusted. Robert understands the details in the service department and does a great job of communicating the problems and resolutions to the client. Fantastic customer service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service with kindness

by from Chicago, IL |

Service Dept is great. The guys who take care of getting your car in and out are professional, courteous, perfect temperament. As a team they gel perfectly

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience at FJ VW!

by from Chicago, IL |

LOVE THIS DEALERSHIP!!!!! Service is wonderful and everyone treats me very well!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience!

by from Chicago, IL |

Great experience, honest professionals, from sales to finance. I recommend to anyone who is looking to purchase without the hassle. Felt like I was talking to my friends. Thanks Joanna & Rigo! Other note: My ducks were in a row and they met my numbers with accuracy. No smelly fishes here! ;)

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Everything I asked for was completed promptly.

by from Chicago , IL. |

Every thing I needed done was addressed. One miner issue, the reminder service sticker, that was put in the upper left hand corner of the windshield shows the automobile mileage as 12450 which is 10,000 more than the automobile has been driven.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 96 reviews)