Fletcher Jones VW

Fletcher Jones VW

1111 N Clark St, Chicago, IL 60610

New 888-796-4744
Used 866-939-4174
Service 877-739-5715

"Right on Clark Street!"

Average Ratings

4.8 out of 5.0
52 out of 54 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  51-54 of 54 reviews
1.0 out of 5.0

Worst Dealership Experience EVER

by from Chicago, IL |

I hate this dealership so much that I have permanently sworn it off for any reason. I'll drive to another dealership in the area for service the rest of my time as a VW owner and I wouldn't go back there to buy another car if they were the last dealer selling the only car that I wanted. Their sales staff is unresponsive and they make promises on which they can't deliver. Their service team is quick to tell you that they'll charge you for tons of things that "may or may not be covered under the warranty once diagnosed". Seriously?? Aren't you the ones that sold me the "worry-free warranty" on this year-old car?? We bought 3 cars from here because my husband was a forgiving man after the 2nd purchase was somewhat rocky but the 3rd one did them in. NEVER AGAIN.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Car shopping with ease

by from Waterloo |

Great guys to work with. Answered all questions and took care of all requests. Pricing seemed to be in line.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT buying experience!

by from Coal Valley, IL |

Just purchased a Certified Pre Owned VW from Fletcher Jones yesterday, and it was the best buying experience I've had from a dealer. Since I live a few hours away, I was able to negotiate a price via phone and email with internet specialist Krista, and upon arrival the car was as represented - no suprises. The salesperson Erik Nielson did a great job presenting the car, and after a final test drive and inspection, they honored the agreed upon price and we were on our way. Excellent customer service from everyone we dealt with (including Finance Manager John Lin), and they have a great facility, although at times a little cramped for space being in downtown Chicago. I would definately recommend them to anyone who is tired of the games other dealerships play, and they will be at the top of my list when it comes time to shop for another car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nice Guys!

by from Chicago, IL |

Even though I didn't end up buying a car from them everyone I met was nice and very helpful. They were smart and professional, too! I'll definitely consider them the next time I'm in the market. You should, too.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(51-54 of 54 reviews)