Phil Long Ford at Chapel Hills

1565 Auto Mall Loop, Colorado Springs, CO 80920

Average Ratings

4.8 out of 5.0
22 out of 23 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 23 reviews
5.0 out of 5.0

Service Dept

by from Colorado Springs,Co |

Everything was awesome,Chris Taylor was professional, handled everything and keep me up to date on everything.Phil Long is the only place my car has seen and will ever be seen by.Car was finished a day ahead of time.....Thanks Phil Longs staff!!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Phil Long Ford, Rick Costa, salesman

by from South Fork, CO 81154 |

We were extremely pleased with our experience of buying a new 2014 Explorer from Phil Long Ford. There was no pressure to buy and the salesman, Rick Costa, very patiently spent hours with us explaining all of the features of the car. We highly recommend Rick and Phil Long Ford in Colorado Springs if you are planning on buying a new car.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Chapel Hill,NC  |

great. Things fell into place very quickly..................................

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Phenomenal

by from Colorado Springs CO |

Overall experience was good. Salesperson wasn't pushy or suggestive, he went off of what I wanted and what fit my budget. Financial advisor did a phenomal job of explaining documents in question, as well as going line item by line item when necessary.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Beware soldiers

by from Colorado Springs |

Soldiers beware horrible service. Will not cancel ur extended warranty if selling to private seller only if u trade ur car with them. Do not try to speak with gsm because you will be directed to a Sammie Henie who will only lie to u and say that is her tittle which it is not . Quote from one of there sales manager was don't worry we will help u if I loose money and u I will get it back by f ing the next customer. (Very professional right)

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Edmonds,WA |

Very pleasant. Did not feel preasured at all. Tracy was very helpful and patient.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Norman ,OK |

No complaints and I am very happy with everything and 100% satisfied. The sales team was great and very accommodating.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Scottsdale,AZ |

Everyone was very nice and helpful. They did what they could to work with me on getting the vehicle I wanted. Overall I was very satisfied.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Colorado Springs,CO |

Everyone here at Chaple Hills Ford has been absoluty wondrerful. Professional and fast. Great experience. Thanks

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service

by from Colorado Springs CO |

At first, my experience was great! The sales staff was very friendly and was incredibly helpful. However, several days later when I came back to buy my car my experience was completely different. The whole buying process became a fiasco. The price (or total amount) changed multiple times and generally the whole process became a headache. I will however, say that the staff was still very friendly. I greatly appreciate Justin Reese's time and service. He was very friendly and is generally a great guy.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 23 reviews)