Autohaus Inc

Autohaus Inc

393 Rubber Ave, Naugatuck, CT 06770

Used 877-628-3902

Average Ratings

4.6 out of 5.0
38 out of 42 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 42 reviews
5.0 out of 5.0

Very Satisfied Customer!

by from Prospect CT |

The day after my car was totaled in an accident, I stopped by to inquire on pricing for a replacement to my car, a BMW X3. I was dreading the process of shopping around for another car and never thought that I would find my new car in one day! Greg and Maggie made the whole process enjoyable and highly satisfying. Greg was upfront about the history of the car and the fact that he stands behind his work with a lifetime warranty on anything connected to the damage was very reassuring. I did my homework and asked around about Greg and Maggie's reputation in town (no one knows better than long term residents). I discovered that they have conducted business in Naugatuck for over 25 years, have an A+ rating from the Better Business Bureau and are the recipients of several outstanding service awards. And Naugatuck residents sing their praises for making customer satisfaction their top priority. I am absolutely crazy about my new car which drives like a dream and I am so thankful to Greg and Maggie for a wonderful experience. The scheduling of my first oil change went smoothly and was completed timely and efficiently. All said, I will not hesitate to purchase another car from Autohaus in the future and have already recommended them to friends who are looking for high end vehicles with low mileage. I'm only slightly regretting my telling friends as I feel like I am losing my best kept secret!

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great place for BMW

by from Sismbury, CT |

We bought two BMWs for Greg and Maggie about three months ago. Did not comment immediately, so that the excitement has settled and good rational thinking prevails. Yes, it was the best car buying experience and we did not miss the flashy showroom and artful sales people ? instead, we found very knowledgeable advice, great insight, honesty and absolutely no pressure. Yes, we read the two negative comments and tried to make reasonable sense of them; they were true: the cars are rebuilt ?salvage? cars and AutoHaus is very open and straightforward about the issue and the real history - those two comments come from people who did not buy and missed on the customer experience. While the thought of ?salvage? is discouraging and frightening, on line comment from real buyers, most of them repeat customers, is encouraging. There is absolutely no bad record at Better Business Bureau BBB (AutoHaus holds a top A+ rating with no blemishing facts since 2002) which really speaks for itself as discontented customers are always more vocal than satisfied ones. We also met other customers, all of them repeat customers who were very laudative of both purchase experience and the service ? surprisingly some repeat customers came from very far away!!! Do not get unsettled by sometime slow response to phone messages or emails ? this is a small business and this does happen at large BMW dealerships too. Greg and Maggie are very responsive and forthcoming, have a great know-how of their products (BMW, Mercedes and Audi), are always patient and accommodating, ready to help, pleasant and low key. I believe the salvage cars are carefully selected, then rebuilt from ground up. You will not know the difference. We drove our two cars extensively over the last three months and never had any problems. We are appreciative of Greg and Maggie, and grateful for the joy of driving these wonderful machines. Daniel and Anita Simsbury, CT

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Customer Service
Buying Process
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Long time happy client

by from Danbury, Ct |

Greg, Maggie, and crew have served me to the highest level of customer service for fifteen years. I have purchased five + cars in that time, and have never been disappointed. Honesty, and integrity come clearly to mind when asked to described the autohaus experience.................PS I think my wife is glad we don't have a six car garage! Frank S Danbury, Ct

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Grateful throughout the years

by from Plainville, MA |

Greg and Maggie and Team, I just don't know what I would do without you! I am only on my second car from you in 15 years because you take such good care of me! Moreover, I never give you warning that I am coming home to Naugatuck and yet you always fit me in to have my maintenance and or repairs completed in a timely manner. This last service was a true testament to your dedication to your customers. The weekend before Christmas and I have you straightening a wheel and finding me new tires! I just can't begin to recommend Autohaus enough. You keep me safe while driving in style. I am just so grateful! Sherry Fenton Plainville, MA

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Quick response

by from East Hampton, NY |

I sent an email asking about a car they had listed on cars.com and got an immediate, thorough response. As someone who does a lot of preliminary car shopping online this is the kind of service you hope for.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience, repeat buyer

by from Shelton, CT |

9 years ago I found a Nissan Maxima through an internet search site that led me to Autohaus Inc. While Nissan vehicles are not typically sold by Autohaus, the vehicle was still clearly treated with the same attention as the other high end vehicles sold at this location. I had a great experience dealing with Greg at the time, and have held onto the Maxima for 9 years and 180k+ miles. That quality of vehicle led me to only refer to Autohaus when looking for a newer, higher end vehicle within a reasonable price range. It was very good dealing with Greg once again, and was also able to work with Maggie through my car search and purchase. Both are extremely friendly and willing to assist with my car buying needs. They are very accomodating and helpful with information about their vechicles as well as offering recommendations about what to look for and avoid with specific cars. Once again, I ended up buying a car from them, this time a 2012 Audi A6 Prestige. I fully expect to also use Autohaus for my vehicle servicing, as I trust that Greg and his team will know how to properly treat my vehicle. I would highly recommend anyone looking for a high end vehicle to go to Autohaus, you will not be disappointed. Thanks again Greg and Maggie!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good deals and great service!!!

by from West Hartford, CT |

I had purchased a 2012 audi s4 with 6k from Greg and Maggie; I'm very happy with the purchase and will definately go back to get my next car there. They were honest from the second I called them regarding the car throughout the process and I would say even now about a few months later feel the same. There was a minor problem, I was adviced to bring the car back they took care of it and had me in a loaner so I don't miss work. Trust is very important in this business and I definately trust Autohaus!!!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Price, Great Service, overall very happy.

by from Norwalk |

I purchased an Infiniti G37x from Autohaus a few months back and waited to write a review until I dealt with all aspects of the purchase experience (service - being the one I only experienced recently). Lets start off at the beginning.. Found a bargain on cars.com and decided to contact the dealer. After speaking to Greg over the phone I decided to come in for a closer look. After arriving, I was quickly approached and any questions I had were immediately answered. Straight forward, no BS, no pressure. Once we had a price set, I applied for credit and decided I needed a day or two to "sleep on it." After doing more research I decided to pull the trigger and came back a few days later to complete the deal. The car had 1400 miles on it and still had the new car smell when I picked it up. No issues up until last month when I heard a sound coming from the front suspension. I decided to call Greg and after describing the problem he recommend I bring the car in. I live an hour away from the dealer so bringing it in to be looked at, then waiting for parts to be ordered, and then dropping the car off would have been a big inconvenience. Surprisingly, after describing the problem, Greg told me to bring the car in the next afternoon and that he has a good idea of what the issue is caused by and that he will have the necessary part ordered and ready. WOW. So I arrived at the dealer the next day and had their technician inspect and fix my car. All done within an hour. That gave me an idea of how Autohaus treats their service customers and I am very happy with the purchase and would come back for my next car. As for the negatives; advertised with a heated steering wheel but no such option on the car (in hindsight I should have been more careful inspecting it before purchase), car was not washed prior to pick-up but once I asked about it I was sent to the car wash down the street for a free wash

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Experience at Autohaus Inc.

by from Long Island, New York |

My mother fell in love with a specific vehicle during her first visit to Autohaus Inc. She wanted to put down a deposit on that vehicle but was unable to do so because the vehicle was on hold for a potential buyer that was undecided. My mother was willing to leave a larger deposit on the vehicle but Greg declined her offer and said "My business is based on my reputation". He then asked my mother to put herself in that customers shoes and asked how would she feel if he didn't keep his promise until she made a decision. From that point on, my mother was sold. My mother has purchased a 2012 Audi a6 and six months later I purchased a 2012 Audi a5. We both love and enjoy our vehicles. Greg and Maggie are always sure to provide great customer service and fulfill our needs. During the car purchasing process, Greg and Maggie were willing to answer any and all questions. The purchasing process for my vehicle took longer than expected but best off all, Greg took time away from his family to personally deliver my Audi a5 on Christmas Day...it was the best Christmas gift ever! Greg and Maggie have two loyal customers for life. Thank you for providing exceptional service at Autohaus Inc. Autohaus Inc. comes highly recommended!

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Customer Service
Buying Process
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Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Autohaus and its owners, Greg and Maggie, the best

by from Tucson, AZ |

I was referred to Authaus by a good friend who has purchased a half dozen vehicles from them over the last ten years. I contacted Greg and soon learned why my friend spoke so highly of his experience with Autohaus. Greg is the type of guy whose word and reputation is of the highest importance to him. He and Maggie followed through on everything we agreed to and the vehicle I purchased is a real gem at a great price. I would recommend this dealership without hesitation and know we will be doing business together for many years to come.

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Customer Service
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Not Applicable
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Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 42 reviews)