On September 10, i picked up my Mazda Miata which had been in the shop for repair. (I bought this limited edition off the showroom floor at this dealership several years ago). I paid 325.00 to have the thermostat replaced. As I picked up the Miata, I left the Hummer for repairs. I explained that there was a rattle in the front and a loud squeak in the rear. The rattle was due to a loose screw on the heating manifold cover and only needed to be tightened (i had this done for free in the past at another repair shop). I also stated that someone had told me that i probably needed shocks. I was later told that i needed new rear shocks due to the squeak in the rear, new front brake pad and machine front rotors, and a new exhaust gasket due to the rattle in the front. I was also told that i had a pinion leak and axle leaks and needed new pinion seal in the rear and both front axle seals needed to be replaced. I told them that i would sleep on it and call them the next day. The next day, i was contacted by the dealership regarding the repairs on the miata. After being told that I might receive a survey regarding my satisfaction, i was asked if there was anything else i needed. I told the woman that i had a hummer in for repairs and asked that she let the service department know that i authorized the repairs to be done. She said she would. I never heard anything else. On September 18th, I called to check on the progress and was told they had not started on the repairs because they didnt know that i wanted them to do them. They were apologetic but noted they would have to order parts. On September 24, i was called to pick up my hummer. Total cost was $1104.28. Before I made it home, the rattle was still rattling and the squeak was still squeaking. Obviously, no one cecked to see if the repairs solved the problem. In addition, the shocks that were put on the Hummer were white. Because it was a hummer, you can clearly see them.They stuck out like a sore thumb. It looked horrible. I called to complain and was told to bring the vehicle back in, but there was nothing they could do about the color of the shocks. (I dont believe that you cannot order black shocks to match the vehicle. My expensive vehicle now looks like it has been rigged and looks like crap). I am embarrased to even drive it. I took the hummer back to the dealership about a week ago. Today, afriend called to check on the progress because i was unable to do so. She was told that there was a hairline crack in the exhaust cover(I think) and that it was causing the screw to loosen. (If you recall, this is what i had told them to begin with and only wanted the screw tightened). Instead, the exhaust gasket was replaced and i was charged $121.28. Now I am being told that the part needed to repair/replace the exhust cover will cost $800.00. TIGHTEN THE SCREW! Nothing was even mentioned about the continued squeak in the rear. Who knows what that will cost me, the second time around. Not only am I very disappointed in the service I have received, but also now questioning whether any of the "leaks" actually exhisted which cost me more than $400.00 to repair (parts were $48.00 and labor was $352.00). I am totally disgusted, angry, and will never buy another vehicle from this dealership. Once the repairs on my hummer are completed, i will never return for further service. It is a shame that you spend this much money and you cannot trust that the work was done correctly or even at all. My only solice is that I attend Church with the owner and hope to bend his ear the next time I see him. This is just a shame.
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