ROMANO MAZDA

(3.3) 3 Reviews

3120 Erie Blvd E, SYRACUSE, NY 13214

Average Ratings

3.3 out of 5.0
2 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews
4.0 out of 5.0

GREAT SERVICE-THANK YOU MIKE SALACIDO

by from Liverpool, NY |

No one likes the process one has to go through to get a good reliable used car at a fair price, however the Sales rep. at Romano Mazda, Mike Salacido was very professional and helpful in his effort to make sure we were satisfied in the car we chose and did good by us also reassuring us if anything goes wrong to give him a call and he will do what he can to help. Mike explained everything to us regarding the car and its efficiency so that when we drove it off the lot we would be confident with little or no questions. We thank Mike for his service and are confident this car will be ours for years to come and we will be back if we need or want another.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Do not buy a Mazda from Romano.

by from Syracuse, ny |

I bought a Mazda 3 from Romano Mazda. I told the Salesperson tht I put on 1000 miles a week being in Sales. I have had it now for seven months and the back left tire is cropped at 30,000 miles. I only rotated my tires once at 15,000 miles. When I broght it back to Romano the said it was because I did not rotate them every 5000 miles. If this is why the tire failed then you would think when I bought the car ethier the service guy or sales would have metioned that when I bought the car. Also, when I brought the car back the service guy said you didn't read the manual. Who reads the entire manual. I will not go back to them for a new car or service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

My first Mazda

by from Syracuse, Ny |

I started my research online and narrowed my choices down to 2. I actually started my search at drivers village in Cicero since they have a wide variety of cars to choose from and both of my choices are there. I did look at both vehicles and decided to go with the mazda cx-5. I was in the showroom at drivers village for over 20 minutes and no sales people seemed interested in helping me as 3 walked right past. I went home to really think about my choices and to contact other dealers online. This is where I met Zak. He was very nice in the emails and asked me to come by for a test drive and a good look at the cars that they have. I chose a bad day to go in since I later found out it was zak's day off. It didn't really matter though because as soon as I had parked my car and approached the showroom door I was greeted by Lorrie who even after learning I had been talking with zak online was very happy to help me choose my vehicle. I later met Bill the sales manager and we made a deal. I postponed picking my vehicle up by one day because of a major snowstorm. The pepole at Romano Mazda treated me like I was part of their family which in some way I am now as a Mazda owner. I have only had the car a few hours and thoroughly enjoy it already.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-3 of 3 reviews)