Rod Baker Ford

16101 Joliet Road, Plainfield, IL 60586

Average Ratings

4.8 out of 5.0
257 out of 259 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 259 reviews
5.0 out of 5.0

great service

by from joliet il |

an oil change and service and tire rotation and chec for recall it was great

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quick and helpful!

by from Plainfield, IL |

The staff was quick and very helpful in resolving my brake problem. I only recommend that if this brake clip is replaced for other clients Ford Edge let them know that there will be a low sound you can here and feel when breaking for the first week or two after the replacment part is in place. Soon after it resided. Otherwise the staff and line workers were amazing. Thank you.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Dealershhp!!

by from Plainfield, IL |

it was quick and painless on the A plan i work for Ford assembly plant so it was cut and dry and they were fair about my trade in value on my Honda insight

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service and employees

by from Joliet,IL |

Always friendly employees and great service! I have bought a few cars from Rod Baker and so has my family members. I highly recommend this dealership for car purchases and repairs!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

2013 Ford Escape

by from Plainfield, IL |

I have a 2013 Escape and was in for oil change. Service was excellent and staff for accommodating. I have been doing business with Rod Baker Ford for 5 years and am very pleased with the vehicles that I have purchased and the service I received. I have referred others to the deal ship. Most recently our daughter bought a car from Rod Baker.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

owner of vehicle

by from Crest Hill, il |

Good and easy in and out! Thanks for the nice experience.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Plainfield, IL |

Quick service. Helpful staff. They notified me when my car was complete. They went over the service performed.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Mr. Pearson

by from Plainfield, IL |

great service dept and sales dept. Both depts. very knowledgable about products and repairs

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from Plainfield, IL |

Service handled it. Vehicle was returned when promised no problems

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service and Value

by from Plainfield, IL |

The service and value offered at Quick Lane service was great. Great value and will definitly be coming back.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 259 reviews)