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by Angie B from Visalia, CA |
I would like to share my first car buying experience because it was awesome due to the salesmans Tim Puerner's great customer service. My old car was totaled July 17th. I had that 97 Honda forever and the accident gave me no choice but to get another car. We were looking for a 300 Chrysler. Ca Cars & Trucks was the first dealership we visited on July 28th, 2011. They had 2 cars of interest. I was drawn to the dealership because the place may sell used cars, but it looks like it is a NEW car dealership. All cars are clean and presentable in top notch condition. We got out of our rental and Tim approached us immediately making us feel important and welcomed. Tim listened to us throughly to our interest and needs. He found us the perfect car in the showroom and took us for a test drive. The car looked and still looks immaculate. On the drive Tim was very informative regarding the car. Tim offered ball park figures after the drive and understood we would be looking at other cars. We left letting him know we were still shopping. Tim was still very nice and didn't pressure us to try to keep us there or to buy the car. After looking at about 10 other cars, we had some bad experiences with other car dealers. Some places never came outside. Cars were in bad conditions with rips and tears. Salespeople were rude and didn't bother to listen when we talked. We found ourselves back at Ca Cars & Trucks. Tim greeted exactly the same way as the morning, friendly and courteous. Yes, we really like the car, but the customer Service was what brought us back. We let Tim know our financial situation and he listened. Al, the finance guy, was awesome as well. He got us a payment we were comfortable with. Al was thorough about our credit information and explained all matters pertaining to the car. It is apparent he has alot of experince in this field. We did not feel taken advantage of "Just to make a sale" . We felt very respected as customers and left satisfied. Tim and Al are doing an extremely great job and we are glad they made our first buying experience the BEST! Keep up the great work! Sincerely, Angie & Sam Bermudez
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Shopped for a used car
Does recommend this dealer
Did make a purchase