Felton Holly Kia

(2.3) 3 Reviews

13173 S Dupont Hwy, Felton, DE 19943

Average Ratings

2.3 out of 5.0
1 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews
5.0 out of 5.0

My Kia serviced with Rick Marders Service Manager

by from Felton, DE |

Great Service, completely in timely fashion, everything was explained in detail, completely satisfied

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

cant get a paint touch-up

by from dover,de |

I could not get them to give me a paint touch-up stick that worked. emails to the "contact site" were not returned. A call to the customer service center of KIA national yielded a rep who told me it was the dealer's problem and corporate headquarters had no interest. I can't believe it - to lose a customer for a lousy touch-up kit.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrific

by from Middletown, DE |

To start we were on a budget and gave the sales rep. our budget. At this time we found a car we liked that the sales rep told us would be in the budget. We sat down and crunched numbers and were given a payment that was what we were looking for. When we went to sign the papers the payment was 50 dollars HIGHER a month. Then when asked, the closing rep gave us attitude about having to fix it. They were extremely unorganized and committed multiple errors on the documents and had to reprint them 4 times. Their attention to detail was non existent. It took several months to obtain are primary registration for the vehicle. We had to call them just before the temporary registration expired to pick up our tag. DO NOT BUY A CAR FROM HERE... I still have headaches.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-3 of 3 reviews)