Safford Chrysler Jeep Dodge RAM of Winchester

Safford Chrysler Jeep Dodge RAM of Winchester

1659 Berryville Pike, Winchester, VA 22603

New 888-287-0819
Used 888-497-9238
Service 888-602-1015

Average Ratings

2.8 out of 5.0
2 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-5 of 5 reviews
4.0 out of 5.0

Dealer Review

by from Gainesville, VA |

Used Car sales people were polite. and never pressured me to buy the car. I did not buy the car I went there to look at due to some engine and possible transmission issues. As an aside, one of those issues was that for a 2012 model the car had high mileage...but the engine oil was black and dirty even thought the service dept had charged the sales dept for an oil change. My concern was that if the service dept did indeed do the work then there was a great deal of "dirt and slug" in the system making me question the prior owner's attention to regularly scheduled service.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Repair services is horrible!

by from Winchester, Virginia |

I bought a 2015 vehicle from them and starting having problems starting the car. The problem occured about every other day and would not start after several attempts at it. I explained this issue with some of the workers at the front desk and their response was that i should try pushing in the key harder at times to see it that works. I actually took their advice and tried that for awhile. The car continued to have the same problem.... not starting at times. I decided it was time to take the car in to the service department and have them look at it. I called on a Thursday and they told me that they could not look at my car until Tuesday. I felt that that was not adequate in terms of getting my car looked at in a suitable time frame they told me that they could look at it on Monday. I got a call back from Mark in the services department and he told me that he can not detect a problem and that it starts everytime for him. He followed up through the rest of the week and while it is now Thursday of the next week he continues to tell me the same thing. He suggested that the floor mat may be in the way. Mark was very unprofessional with me and told me that i needed to come pick the car up. He raised his voice at me to where i finally hung up on him. I would not recommend buying a car from here if you plan to use their service department because it is a horrible experience. I was not even offered another car to use in the meantime.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Beware of Service

by from Berryville, va |

I have been using this shop to service my Ram 2500 since it opened. I bought my truck from the dealer that was previously at this location. I had the driveline service done at 15k, 30k, 60k and 90k. The 90k service was done by this dealership. At 96,300 miles, I was in town going 25 MPH, I heard a howl from the front that lasted about 2 seconds then the wheels locked up and it skidded to a stop. The truck, although running would not move. I had the truck towed to this dealership. The tow truck driver had to literally drag the truck up onto the tow truck. I got a call from Kevin, the service advisor the next day. Their diagnosis was a seized ring and pinion at a cost of $2,650. They also mentioned they thought it was wear and tear, which. I did not agree with. You see, a well maintained FRONT DIFFERENTIAL on a heavy duty truck with less than 100,000 miles on it that is pampered and not used commercially or off road, nor engaged in 4WD more than twice per year should not have this issue. A front differential doesn't have to work very hard unless the vehicle is in 4WD. I was told by Kevin the ring and pinion got so hot that they fused together! The service tech had to use a welding torch to cut them out of the differential! I took the parts and consulted with two highly qualified individuals, one with 37 years in automotive repair and another who is a mechanical engineer and has restored cars for 45 years. Both concur with me that this was caused by lack of lube or lube levels that were too low. Heat is caused by friction and proper fluid levels should prevent heat build up and this prevent parts from seizing. This kind of damage does not happen under normal wear and tear. If it was wear and tear, there would have been prior noise and vibration for weeks before actual failure! I met with Mark Cornish who is the service manager. He said repeatedly that he sees this all the time in the shop and would not budge from the original diagnosis. He contacted Chrysler however and was able to get $1,200 from them. This dealership has taken no further responsibility and per Mark, they will not be dealing with this any further. They will take no responsibility or even consider that maybe the tech did not perform the driveline service correctly. I also incurred a $400 car rental charge for the first of two weeks that my truck was in the shop. I ended up paying the charged amount because I need transportation but this matter is still not resolved as far as I am concerned. If the wheels had locked up at highway speed, who knows what would have happened! This dealership seems to get high ratings on the sales side but beware if you need service done and did not buy your vehicle from them! Check out their web site and just try to find a staff directory of who does what. It is non- existent! That to me seems not right also. They want to keep you on the front lines. Go to other dealer web sites and you'll see a staff directory, including titles and pictures. I would love to get a courtesy call from the owner or president or general manager of the dealership to discuss this further. They must not realize that the most money in dealerships is made out of the service department. And for me, it's not all about the expenses I incurred. If I got the sense they want to keep customers, be honest AND admit mistakes, I would have continued to be a customer. Not anymore. This service manager was none too pleased that I filled out a survey from Chrysler and let them know exactly what was going on but I was simply being honest! This is my THIRD Dodge truck in ten years! Because of this experience, I will not own another Chrysler product. The dealership must warrant their work as much as the manufacturer stands by their product.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Bad sales tactics

by from Winchester, VA |

I found a Dodge Charger on line through Safford's website. It seemed to be an excellent deal, so I inquired further. The salesman I spoke to was Shaun Hall. I made an appointment to test drive the vehicle that evening. I did so, and liked the car. Afterwards, upon talking about moving forward with the purchase, I over heard Shaun and the finance manager (I do not remember his name) talking about this vehicle. As it turns out, they made a mistake when posting the price of this vehicle online. They were lowering prices of certain vehicles online, and had lowered the price of this one by mistake. However, they stated at the time they would still honor the price it was advertised for (which legally they have to anyway). The paperwork was written up for that price. i had not signed the contract yet, because I wanted to discuss it with my wife, but did tell them it was almost a sure thing, and I would be in touch with them the next day to confirm moving forward. The finance manager wanted me to bring in a print-out of the vehicle listed at the price everyone saw (which already made me skeptical) when I came in the following day. I asked to have it printed right then and there, but he stated they weren't allowed to do that. Interestingly enough, when I got home and pulled up that vehicle online, the price had already been raised back up (go figure). However, since the paperwork was already written up for the agreed upon price, the Shaun said there would be no issue. The next day I contacted Shaun, and told him I would be in to purchase the vehicle. He said everything would be ready to go. Upon arriving, Shaun was finishing up with another customer. The finance manager brought me into his office, and proceeded to tell me they would not be able to give me the agreed on price for the car. He said they had made a mistake in lowering the price on that car, and could not sell it that low. He was going to have to raise the price back up, but as "a courtesy to me, they would split the difference". Quite simply, that is not my problem, and I told him so. The agreed-on price is what I expected to pay, and nothing more. He asked for the print out, which I explained I did not have because the price had already been raised by the time I got back home. His response was "Well, I can't call you a liar, but....". After about another 10 minutes of going back and forth, with him trying to jack the price up, and me refusing, he threw in the towel....but with an attitude I did not appreciate. He acted like I was doing him a disservice, and he was then doing me a favor. I left his office, and told Shaun I would not be completing the purchase. These are cheap salesman tricks that do not work for me. I realize they made a mistake in their advertising, but that is not my problem. They told me they would still honor the price, then tried to jack it up at the last minute. And to top it off, when I told Shaun why I would not be completing the purchase, at the end of that conversation he simply turned his back and walked away. No "I'm sorry"....or anything. Not what I expect from a decent dealership. I am contacting my attorney as well, because they tried to jack up the price on an advertised deal, which is not legal. I will not recommend this dealership to anyone....quite the opposite.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome Dealership!

by from martinsburg, wv |

We had an amazing experience with Safford of Winchester. Our sales rep was Chuck. He listened to what we needed and wanted, and was able too find us Assn amazing certified used dodge journey. It is nicer than what we thought we could afford, but Paulina (finance manager) was able to find us a great rate, even with our not-so-great credit. She really worked hard and even stayed late too make sure we got the best deal. The whole team was friendly and attentive, we would definitely recommend them!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-5 of 5 reviews)