Allen Samuels Dodge Chrysler Jeep RAM Hyundai

Allen Samuels Dodge Chrysler Jeep RAM Hyundai

7740 NE Loop 820, Fort Worth, TX 76180

New 888-815-1175
Used 888-727-8017

"Your friend in the car business"

Average Ratings

3.1 out of 5.0
7 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 13 reviews

Featured Review

5.0 out of 5.0

hyundai elantra

by from san antonio |

I bought my Elantra a few days ago. It is my first Hyundai in over 20 years and I am quite pleased. The dealership was very nice, big building, nice group of people I dealt with. I enjoyed doing business with them. I wish Hyundai would offer a manual transmission with a better package; sun roof, aluminum wheels, better seat fabric, better radio. Selling a sport car does not mean cheap; there is a market for efficient, european style cars, small engines, good accesories. It is a niche that not one manufacturer is willing to accomodate; I for one, would buy it. I love my Elantra, is quick, responsive, efficient, good handling, great looks !!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Really good deal.

by from Weatherford, TX |

This makes the seventh vehicle we have bought from Allen Samuels. We appreciate the help and effort that Jeremy Rhudy and Tom Titus made to get us in our new vehicle. After driving from Weatherford and spending all that time at their location on a Sunday Afternoon, Allen Samuels really should have a free hotdogs/hamburger, chips and drink stand for their customers.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great job!!

by from Tyler, Texas |

Just a overall great experience! Had inquired over internet for best price. There were the lowest pricing.. Called and spoke with Jeremy Wichman and he broke everything down for me so everything made so much sense! I drove 1.5 hour and passed so many dealerships to get there and WAY WORTH IT!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

FRIENDLY....

by from NRH,Tx. |

These guys went out of their way to make me happy..!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Disorganized & dishonest with poor communication

by from Fort Worth TX |

I really wish I could give them 1 1/2 stars because the car I purchased is fantastic. So they deserve at least a 1/2 star for that. I might love the car, but I hate the dealership. At first they were super accommodating to my rushed schedule, they got me the car at the price I wanted to accommodate the payment I wanted. Signed paperwork the next day and drove off happy with my new car. 2 weeks later I get a call that they didn't get all the paperwork done correctly and to come back in. I asked if anything changed and they said it was all the same they just had to switch banks. My fault for not checking the new paperwork before signing it, but I trusted them all when they said nothing changed. I've received my first bill and it seems the interest rate jumped 4.5% and the payment jumped $50. Take the time to drive an extra 20 or 30 miles to find a better dealership. These people will have you running from building to building and once they have you good and tired they will bait and switch you.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

July 19, 2013

Thank you for bringing this issue to my attention. I know that honesty and integrity are important to running a successful business. I sincerely apologize that you feel those qualities were not properly exercised throughout our proceedings. This feedback is very helpful, because it allows us to improve. I'm committed to resolving this matter. Please contact me at your earliest convenience so that I can begin to regain your trust. Regards, Kevin Coder | Customer Relations Manager | kCoder@asag.net


5.0 out of 5.0

EASY HYUNDAI BUY

by from FORT WORTH TX |

DID ALL THE SHOPPIG ONLINE, CAME IN AND THE CAR WAS READY & CLEAN. EASY TO BUY

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

February 13, 2013

Janet, thank you for this review! I am thrilled to hear that after you did everything online we had your new car ready for you. We hope to see you again for any service needs you have. Regards, Kevin Coder-Customer Relations Mgr.- kCoder@asag.net


3.0 out of 5.0

Still hopeful

by from Bienville, Louisiana |

I am raising my review of Allen Samuels Fort Worth for one reason and one only---Kevin Coder!! He is still working hard to get me the Veloster at close to MY price and I commend him for that!! I hope to come back later and remove the less than normal reviews and give Kevin an excellent review!! Hope that happens because I want the car but I will stick to MY price and the one they quoted very closely no matter what!! I know Kevin will read this sooner or later so Kevin I hope the deal will be sealed soon!!! IF you visit this dealer---ASK to Kevin Coder!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

February 8, 2013

Billy, thank you for your kind words! I am thrilled to hear that I was able to change your views on our dealership. We strive to have the best customer service and I am glad that I was able to provide you with that. I thank you for recommending me and I hope to see you again soon. Regards, Kevin Coder-Customer Relations Mgr.- kCoder@asag.net


1.0 out of 5.0

New Car Internet Price

by from Lucky, La |

I got a LOCKED IN quote from this dealer over the internet since my son lives near them!! The quote was sounded good to me so I had my son take the car he has by for a trade in appraisal!! The Manager not only gave a very low trade in price (according to Blue book and Nada) but he UPPED the price of the new car by over $1100 and told me I was quoted a price on a base model and not the one I wanted!! The EMail they sent is specific and says the price they will sell for and the MSRP of the new car---I even went on their inventory and found the car---It was red so I asked for a dark gray one that was $135 more!! There is NO DOUBT about what I wanted because I told them up front so this manager was either ignoring the EMail or unaware of it!! I have tried to contact this dealer two times concerning this situation but it has been two weeks and NO response yet!! I even tole the original sales person to get me a CASH price without a trade in but no response!! I just want a decent explanation for this mess from this dealer but have been unsuccessful so far!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

January 7, 2013

I am very sorry to hear that you experienced this. This in no way is acceptable. I am very sorry that you had to so many issues to deal with. Please feel free to contact me so that we can move forward with these concerns. Regards, Kevin Coder-Customer Relations Mgr.- kCoder@asag.net


1.0 out of 5.0

Obviously value profit over customer service

by from Arkansas |

I called about a 2007 Honda Accord this dealership had on their used car lot, it was the EXACT vehicle that I had been looking for forever. I called about the car as soon as I saw it listed on their website, and they told me it was still available and, if I was planning on financing the car, to submit a credit application, which I immediately did. They obviously knew I was interested in purchasing the car based on our phone conversation, and there was never any mention of anything I needed to do to ensure they held the car for me (a deposit, or anything else.) While waiting for the credit approval to come back, i received an email from them saying the car had been sold to someone else. Their "excuse" was that its first come first serve when selling cars. Well, please explain how I was not FIRST when I was the first one to inquire about it while it was still for sale. The sad truth is that this dealership, probably like most, considers a customer physically standing there that they can make a sale to immediately, much more valuable than someone who expressed genuine interest in the same vehicle FIRST, but doesn't happen to live RIGHT NEXT DOOR and had to call about it. This was the EXACT car that I had been looking for for a few months, and they had no reservations whatsoever about selling it right out from under me. Thanks guys.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

November 21, 2012

Steve, I am sorry that you were not able to purchase the car you wanted. We strive to make every customer happy and unfortunately we had another customer who was interested in buying the Accord and we could not deny them. Feel free to contact me directly to discuss the matter further. Sincerely, Kevin Coder-Customer Relations Mgr.- kCoder@asag.net


3.0 out of 5.0

Decent Sales Staff But Poor Service

by from Fort Worth, TX |

We had a decent experience buying a Hyundai Genesis from this dealer, but our experience with the service department has been poor. I've brought the car in on three occasions, and I've yet to receive a successful repair. (I guess the door handle replacement was successful, but the other things they were fixing were not). My other complaint about the service department is the very poor quality waiting area. There is no place to sit or work quietly. Just a beat up cubicle. There is some coffee and vending machines, but that's about it. If they had wifi, it wasn't advertised. It is unlikely I'll purchase a Hyundai again.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

September 19, 2012

I am glad to hear that your experience with our sales department was a pleasant one, but I am sorry that our service department was not up to standard. We strive to fulfill all the needs of our customers. Please feel free to contact me directly to discuss the matter further. Sincerely, Kevin Coder-Customer Relations Mgr.- kCoder@asag.net


1.0 out of 5.0

Used Car lot - HORRIBLE

by from Arlington, TX |

After having a great experience at Allen Samuel's NEW car lot, my mother and I decided to drive over to their pre-owned lot to see what they had. As we parked our car, I noticed a salesman waiting patiently for our business by the door, like any other dealership would have. He waved at us and it was clear he would be our salesman - that is, until another salesman bolted out of the door and LITERALLY ran over to our car before we could even park it. We thought it was very inconsiderate for him to steal his co-worker's customer like that, but decided not to be rude and work with this guy regardless. Big mistake. I didn't get his name, but he had a very thick accent - it sounded Italian to me, but I am unsure. He was very persistent in showing us every single car we passed, whether it suited our clearly expressed interests or not. Keep in mind, it was 110 degrees outside and we were all sweating profusely. The inventory left much to be desired - the only car that was the model I wanted was three years old, had 30K miles, and had very basic interior for ONLY A THOUSAND DOLLARS LESS than a BRAND NEW ONE WITH LEATHER. Absolutely ridiculous. Plus, this salesman clearly knew nothing about cars. My mother knew more about car sales than he did, and he couldn't answer any of our questions. We very politely told the salesman that we would keep looking around the area for what we wanted and we would come back if we couldn't find anything. He ignored that and insisted that we come inside so he could run my credit. Again, we politely told him no, that we didn't want to waste his time since we knew that we would rather have a new car for that kind of money. He instantly became very defensive and began to argue with my mother, saying that you could NEVER find a car like that at a better deal and completely lied to us by saying that a new car of the model I wanted was thousands of dollars more expensive than what we both knew was true. He kept asking "Why would you want a new car when this car is just as good?" Again, we said No thank you, thank you for your time and he ROLLED HIS EYES and threw his hands up, said "Okay, whatever" and walked back inside. We couldn't get out of that parking lot faster. What a horrible, unpleasant salesman. It's a shame that one terrible, petulant child of an employee ruined our experience at that dealership forever.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Allen Samuels Dodge Chrysler Jeep RAM Hyundai responded to this review

August 14, 2012

We are sorry to hear that your experience at Allen Samuels wasn't a pleasant one. Our staff is dedicated to helping you get the vehicle you want and need. Please contact me at your earliest convenience to discuss this matter further. Kevin Coder-Customer Relations Mgr.- kCoder@asag.net


(1-10 of 13 reviews)