Elk Grove Ford

Elk Grove Ford

9645 Auto Center Drive, Elk Grove, CA 95757

New 888-452-3441
Used 888-236-2074
Service 877-371-9549

Your Sacramento Area Ford Dealer for New and Used Cars

Average Ratings

4.8 out of 5.0
271 out of 273 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 273 reviews

Featured Review

5.0 out of 5.0

The BEST customer service!

by from Elk Grove, CA |

Purchasing our Ford truck at your Elk Grove dealership was the best car buying experience we have ever had. Your folks their provided fantastic customer service the entire way, a phenomenal deal, and a quick response time where we did not have to spend an entire day at dealership in order to buy a car. Trevor Glantz our sales rep was fantastic and provided us with the best customer service. He is very very knowledgeable in his field, and was so courteous and respectful. He was so clear along every step, and made everything so quick and smooth during our car buying experience. I would come back to your dealership (and we may be soon for a second car) just to buy from him again and give him our business. He did a great customer service job. The same can be said for Ashraf Eldib, who handled our finance portion. He was so knowledgeable, and presented to us so clearly all of the finance details,( which at times can be overwhelming), he made it all so clear and within reasonable amount of time. And what just blew us away, was his interaction with our daughter who was along with us that day for car buying as well. It is hard enough to car shop and buy with a four year old, but to have them sit through the finance portion can be a bit too much. Ashraf was so amazing! He provided paper for her to draw a picture, then pretended to auction it off to a fellow dealership colleague, who complemented her work. It was the best experience; she was so entertained and focused on her work, that we were able to focus and complete our finance paperwork. These two individuals really stood out; they are fantastic, and we will refer your dealership to anyone we know based on our great experience car buying there! Thank you!

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Elk Grove Ford responded to this review

October 21, 2014

Dear RP, Thank you for the incredible review - not only of our dealership but of our staff members, Trevor and Ashraf! Thank you for sharing that wonderful story about your daughter - it's great to hear that Ashraf was so creative in making sure she enjoyed her time at the dealership. Please let us know if we can be of any assistance in the future. Sincerely, Cale Wood General Sales Manager Elk Grove Ford (916) 478-7000

5.0 out of 5.0

Great deal! Great people!

by from Chico, Ca. |

I came all the way from Chico because Elk Grove Ford gave me the best overall deal on my new 2014 F-150. I searched at least 3 to 4 other dealerships and for the total package of incentives,discounts and what they gave me for my trade-in no other dealership even came close. Mike Bhatia was very helpful over the internet and his partner Dwane Gaines was very accomodating on the 2 times I visited the dealership in person. There was no pressure from anyone which helped me feel confident I was making the right decision. Check out their website. It's very user friendly and a sales rep will contact you promptly to make you an offer and work out a deal. Very satisfied!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mrs. Marci Sprouse

by from Elk Grove, CA |

I brought in my Ford Fiesta to have the transmission worked on due to an acceleration sputtering problem. They not only fixed the issue but replaced the clutch. Now it runs beautifully.The staff were very friendly and helpful.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

marry freeman

by from Elk Grove, CA |

A great place to buy a car, everyone that helped us treated us like family. Showed us vehicles that they thought could solve our problems, and those we thought we wanted. We ended up with some of both in the Ford Fiesta we purchased. Everyone in our home loves this car for very different reasons. Great gas mileage, great GREEN color, fancy lights inside the car.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Satisfied customer

by from Elk Grove, CA |

Smooth transaction-Salesman Mr.Tom Lee was excellent

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Efficient, fast and thorough service

by from Elk Grove, CA |

5000k service for 2014 Ford Explorer. Service dept was busy when I brought it in but having an appointment was very beneficial and reduced my wait time from 3-4 hours to 1 hour. Kudos to an efficient dept

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Title

by from Elk Grove, CA |

2015 Ford Explorer XLS Service good Staff good No I do not want to enter 50 characters

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Customer Service at Elk Grove Ford!

by from Elk Grove, CA |

We had a fantastic car buying experience at Elk Grove Ford with Trevor Glantz as our sales representative. Trevor provided us with fantastic customer service; the best we've seen or experienced! He was so respectful and polite, and did not pressure us at all, instead we felt we had his full attention and concern for our car buying needs. Trevor is a true expert in his field as well, very knowledgeable about the business and Ford cars. It was wonderful buying our new Ford with him. We will refer your dealership and Trevor to others, as well as we may be back soon to purchase a second car from you, because we were so impressed with our sales experience due to Trevor. Also I'd like to tell you about the amazing customer service we experienced in your finance dept with Ashraf Eldib. We have never been treated so kindly and respectfully in all of our car buying years. Ashraf was so knowledgeable, and polite, but most of all incredibly efficient in making our finance experience painless and quick, while still proving the best care for our needs. Also, something that really impressed us the most, and sealed the deal for our fantastic car buying experience is that Ashraf took the time to entertain our toddler daughter who was car buying with us that day. Car shopping and buying is hard enough, but even more so with a young child along. He took the time to give her paper and drawing supplies, for her to be able to draw as we completed our finance paperwork, and then pretended to "auction off" her great picture to a fellow dealership peer. She was beyond ecstatic! For someone to pay that kind of attention to her in the middle of busy paperwork time. It was the kindest thing to do. We were so beyond impressed with both Ashraf and Trevor. They were fantastic, they really went above an beyond in their job roles. We were highly impressed and will refer your dealership to anyone interested! Thank you!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Elk Grove Ford responded to this review

November 22, 2014

Dear P Family, Thank you for the wonderful review about Trevor and Ashraf! We are so happy they made your experience at Elk Grove Ford so positive. Welcome to the Elk Grove ford Family! Sincerely, Cale Wood General Sales Manager Elk Grove Ford (916) 478-7000


5.0 out of 5.0

Fast Service

by from Elk Grove, CA |

We were in for routine service and did not have an appointment. We dropped the car in the Fast Lane Service area, walked to a near-by Starbucks and recieved a call from the service desk telling us the vehicle was ready, before my cup of coffee was finished. Super fast service....!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Elk Grove Ford responded to this review

November 22, 2014

Hi Stephen, Thanks for the great review about our Quick Lane! We'll see you next time! Cale Wood General Sales Manager Elk Grove Ford (916) 478-7000


5.0 out of 5.0

Ford is the best:)

by from Elk Grove, CA |

Your service staff are always courteous and helpful...Love Elk Grove Ford!

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Elk Grove Ford responded to this review

November 22, 2014

Thank you, Angela! We love you too!


5.0 out of 5.0

Quick service oil change

by from Elk Grove, CA |

Staff was very helpful. The check in process was super quick and my truck was finished on time and ready to go.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Elk Grove Ford responded to this review

October 31, 2014

Hi Paul! Thank you for the great review about our service department. Please let us know if we can be of any assistance in the future! Kind regards, Cale Wood General Sales Manager Elk Grove Ford (916) 478-7000


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