Massey Cadillac of South Orlando

I had a very disappointing experience with this dealership. I scheduled a visit with a salesperson, confirmed the time I would arrive, but when I got there, he didn’t assist me because he was helping another client and passed me on to an internet sales representative instead. The person who helped me was polite and willing, but clearly inexperienced. Later that same day, I sent an email asking about a specific car they had in stock and never received any reply. In the end, I bought my car from another dealership an hour and a half away — they treated me incredibly well and even delivered the car to my home. Unfortunately, based on my experience, I wouldn’t recommend this dealership.

I had the pleasure of purchasing a vehicle from Massey Cadillac. I live in Georgia, but made the trip to Orlando Florida as I saw a vehicle I was very interested in purchasing. My salesperson Ricky (Manager), & Jacob made the process very easy and handled the process fast and without a glitch. He was very informative about the vehicle and answered all my questions. The negations of the purchase price also went unexpectedly smooth. I would highly recommend purchasing a vehicle from Massey Cadillac in Orlando Florida and ask for Rickey. He will get you in your selected vehicle without any hassle.

Excellent purchasing experience. Jacob is a phenomenal person and salesman. Truly a man of his word.

I had an amazing and smooth experience at Massey Cadillac of South Orlando. The customer service was remarkable, and exceeded my expectations with Mr. Atkins. He was always corresponding via phone calls and emails. He was reliable, honest, operate with integrity. Mr. Atkins took his time to answer questions I had during my Auto purchase phase. I was pleased with my decision at the end with his help. If you’re looking for a positive dealership with good customer service, look no further. I will recommend Massey Cadillac of South Orlando. Kindly ask for Mr. Atkins.

Good, friendly, cordial, timely, excellent. We just couldn’t agree on a value of the vehicle I was interested in.

Poor customer service. Waiting 4 months for sun roof repair. Found new dings/dents on my car. Seems that they have been using my car for personal use. I smelled smoke and found paraphernalia in the back seat I found the mileage on my car increased despite I haven't been able to drive my car. They have hostage. Spoke to GM and all he did was offer me a new vehicle. I have lost all confidence in this Dealership

We are extremely disappointed in our recent experience with Massey Cadillac regarding their trade-in pricing. We brought in our pristine BMW i7, in excellent condition with the highly sought-after Executive Package and low miles, only to be offered a trade-in value that was an astounding $37,000 below Kelley Blue Book (KBB). To make matters worse, the market is currently selling this vehicle higher than KBB suggests, making their offer even more unreasonable. As loyal customers who have purchased multiple Escalades from Massey Cadillac in the past, this experience was nothing short of shocking. The service and professionalism we previously received are nowhere to be found, leading us to believe that the dealership must have been acquired or is suffering from poor management. This is a far cry from the Massey Cadillac we once knew. Their lack of respect for loyal customers cost them not just one sale but two. We were prepared to purchase another vehicle for our son, who is turning 16, but their disregard for fair pricing and customer loyalty pushed us away. In stark contrast, Fields and AutoNation treat us with respect and know us by name because of the many vehicles we’ve purchased with them over the years. It’s clear Massey Cadillac didn’t value our business enough to make a reasonable offer or work to maintain the relationship. We’ll take our business elsewhere, to dealerships that appreciate and reward loyalty.

Rick Sulyma was an extremely helpful salesman. He has a great personality, friendly and more importantly listens to your wants and needs. This is our 14th Cadillac and we have dealt with many salespeople over the years. He was very helpful and answered all our questions. I would highly recommend Rick he got us a great deal and a beautiful car. Love our new 2024 Premium Luxury XT5.

NOT RECOMMENDED. BUYER BWEARE. DO YOUR HOMEWORK! Beware of the Shell game and/4-square game with this dealer. I was looking at a deal on an F250 Diesel Truck. The dealership invoice out the door had questionable charges being passed onto the consumer. PermaPlate Protection=1253, Phantom Footprint=149. When I questioned these charges the sales manager, (part of another scheme known as the TurnOver, Salesman says he has to talk with manager), removed the charges, but then reduced the trade $1500. (Shell Game). This resulted in the a $98 net to the dealer. BEWARE, if they show you, yes, we can remove that charge, they likely make it up somewhere else, but the consumer is happy they see the removed charge. CHECK YOUR FINAL NUMBERS! The invoice also has other questionable charges. They charge 899 DOC Fee, but then also add 149 Electronic Filing fee and a tag fee, a Florida Plate does not cost 200. Shouldn't all of this be part of the document fee?? The tags and electronic filing fee are all documents that go with purchasing a vehicle. A scam/sham of a dealer, is when they put in hidden fees to raise the invoice. This is likely tied to the sales team milking as much as they can from the consumer. Not Me Massey! Massey and Sonic Auto Group will never see me as a customer, Or maybe they prefer the term, sucker?!?

Worst customer service bunch of liars they dont even offer a loaner if ur trying to do service with them i have a new 2023 escalade and they wont offer to bring my wife back home they wanted her to wait 2 hours at the dealer