TOTUM CARS MIAMI does not know the meaning of CUSTOMER SERVICE. They lie and then avoid you. Once you fork over that money, they forget you were ever their customer. I bought a car from OTTO last month, he said tax, tags and title was included in the price of the car. IT WAS NOT. He said to wait two weeks for a phone call to notify my that my plate transfer was done. Never got the call. My temporary tags expired and when I called to check the status, they claimed they don't do that, they never have and that I was never told these things. Mind you, I went with my parents, who were both witnesses to what was said. Otto then had the AUDACITY to tell me I wasn't even in the room when this was discussed.( I was the one asking questions about how the tag & title process goes!!!! ) Went back there today to talk to them in person, Otto wouldn't even come out of his office to speak with me. All in all, TOTUM CARS MIAMI ruined my first car buying experience. Lesson learned! AVOID THIS PLACE AT ALL COSTS!! TOTUM CARS is an invalid excuse for a business.
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