Imperial Chevrolet

(3.7) 3 Reviews

154 East Main Street, Milford, MA 01757

Average Ratings

3.7 out of 5.0
2 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-3 of 3 reviews
1.0 out of 5.0

Clean Carfax Liars

by from Lawrence, MA |

My review is a 100% truthful review written about 9 months after a purchase from Imperial Chevrolet, specifically the salesman named "Willie." I visited the dealership for the first time in January and browsed very lightly in their parking lot. I later returned home and researched the entire inventory on the internet, and found a specific car that I wanted. The car was one of only a few within a 100 mile search and it was close to my home so I set up a time with Bruce who told me how nice the car was and so I went down there to see it. I was greeted upon entering, entire staff watching the football game, and I told them (after a moment of unformfort) I was here to see Bruce. Well Bruse didn't end up coming over so I was guided to Willie who said he would help me out. He brought me to the car and I looked all over it in the garage showroom and then we took it for a ride. Willie was very nice and told me all about the car and explained all of the features and showed me everything excellent, not pointing out some serious blemishes which I noticed on the front bumper. The wheels were also in bad shape but we had talked about those so that was OK with me. He mentioned to me his friend had owned this car before, who owned a dealership and had the car purchased for his wife, who primarily drove it. I was happy to hear about that (a woman had been the driver of the 556hp before me) and so I remembered it clearly. He didn't tell me much more except for where all of the music already on the hard drive came from, the previous owner who's wife drove the car. I didn't think much of the wheels and front bumper blemish, as minor as they were, so I left and planned to come back the next day. I did just that, and came down the next day to work out a deal. The internet price was the absolute rock bottom price, which they explained to me. They were hesitant to take off any discount due to the wheels, which was not mentioned in the online listing (on the Imperial website). After all, they did cut the cost by splitting with me the price it would take to fix all four wheels (a total savings of $500). Willie provided me the carfax which was blank, and certified, and showed it wasn't in any accidents and there was absolutely no history. This is where it gets interesting because now that I have owned the vehicle I have brought it to a closer dealership (of my choice) and they provided me the vehicle maintenance and warranty information for my specific VIN # and they told me that the car had actually been in an accident (at least 1) and had welds to the front frame and a significant amount of inner body damage (appraised by my licensed friend to be on the ground of a $3-5k+ body shop accident repair). They took the bumper off and showed me the front driver's side damage and also what they had to do to repair it, and it looks very serious to me. Additionally, Willy never mentioned anything having to do with an accident but the dealership service history for my VIN # shows Imperial Chevrolet worked on my vehicle just before selling it to me (while in their possession) and replaced the front driver's side lower control arm. I can only imagine that this means the dealership covered up an accident. I could not believe Willie told me he knew the previous owners but failed to mention that this car was in a serious accident and they must have replaced the control arm at the same time. This means it was all completed at their dealership, where they had knowledge of the accident. I wish I knew this before I purchased the car, but it was not pointed out to me. I feel very exploited and like a fool. If I could have things my way they should fix this mess that I'm in. They even told me not to mention the accident to a next buyer; this was when I called them on the phone to try figuring out this mess they put me in. They have taken no recourse for me in this matter. They really made a mistake with not telling me this information and so I've rated them a 0.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent!

by from Cumberland, RI |

Steve Miller was excellent. Honest and very knowledgeable and easy to work with. Completely satisfied with experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Service, Friendly and Professional

by from Mildord, MA |

We have passed by Imperial many times and decided to stop in. We met Bob Newell and Bruce D'Ambra, February 16th, and together they made buying a new car so easy, we purchased a Chevy Cruze LT. Due to their professionalism and sincere caring atitude, we went back March 15th and purchased another Chevy Cruze LT. (It was even easier the second time) They have a great staff and made purchasing a new vehicle a pleasurable experience. We also visited the Diner and found the staff there to be pleasant and refreshing. Great food!!! If you find yourself in need of transportation, visit Imperial first, you will be glad you did.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-3 of 3 reviews)