Charles Barker Pre-owned Outlet

Charles Barker Pre-owned Outlet

3252 Virginia Beach Boulevard, Virginia Beach, VA 23452

Used 866-744-8659

Average Ratings

4.0 out of 5.0
7 out of 9 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-9 of 9 reviews
5.0 out of 5.0

Great Customer Service

by from Virginia Beach, |

I attended Navy Federals Tent sale and had the pleasure of working with James Hearns & Phil. James and Phil were both very professional, knowledgeable, friendly, and dedicated to ensuring I got what I WANTED. James walked me through vehicle after vehicle until I finally found one that I liked. He answered questions, found information that I needed and most importantly, he didn't try and persuade me into getting something i didn't want. Phil was just great! He was extremely thorough explaining the process and even routinely checked on me during the process. He made sure that I was comfortable with my purchase and made my family and I feel welcome. I haven't brought a car in over 10 years and I can truly say that this was by far the best car buying experience of my life. I would recommend anyone to Charles Barker, even my worst enemy. :) Kudos to Phil & James for all of the help!! Great Experience!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Car Buying Experience from the Dealer Ever!

by from Virginia Beach, VA |

My car buying experience with James Hearn was great! He offered the best deal and offer for my trade-in than any other dealer. I would definitely recommend them to others!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

James Hearns, One in a Million

by from Virginia Beach, VA |

Mr. Hearns is a very upfront and honest guy, to be able to say that of a car saleman is a huge PLUS. He will make your car buying experinece one to remember and he is someone you will never forget. His sincerity, professionalism and attentiveness to the customers needs and wants are a great attribute that you find few and far between in this line of buisness. I would recommend him to ALL that come to Charles Barker Pre-Owned looking to buy a car. Top notch salesman with grade A quality. He is a GREAT asset to the Charles Barker Corporation!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Top Notch Car Sales, James Hearns

by from Virginia Beach, VA |

James Hearns has been exceptional in his service, professionalism and expertise. He made my car buying experience very easy going and smooth. I recommend his service to anyone that is everyone that comes to Charles Barker Pre-Owned Outlet. Your car buying experience has not been had until you have him at your side to guide you through the process. He will set you at ease and is upfront and honest through and through. He has set the bar high in car salesmanship and I have not come across one yet to match or top him in service. Quality over quantity is what comes to mind when I think of James Hearns!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Jeep Liberty

by from Chesapeake Va. |

My dad was looking for a car for me (for my birthday) but I did not know it. This is my first vehicle.He said he and the salesman (James Hearns) thought this Jeep would be perfect for me,they were right! I love it. My next vehicle will be bought at Charles Barker outlet from James Hearns and he knows cars very well.Thank you James for selling this Jeep to my dad for me!!! Jackie Downing (Jeep Lover for ever!!!)

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fast and Easy Experience

by from Virginia Beach |

Went in to buy a car for my 17 year old daughter. They had the perfect Jeep for her. Very low mileage on the car and the salesman was knowledgeable and easy to work with. Very pleasant experience.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

was not happy at all with response

by from greensboro, nc |

this was the only dealership that i did not receive a call from and i made an online offer. i got a "canned" auto reply 1st then once received an email reply from a live body, none of my questions were answered nor was my offer acknowledged. i then called and left a vm on agents cell # supplied in email and still got no reply. went back online a day later and found car had been sold... not a happy camper with this customer service!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Cash Buyer - Dealer Salesman Wouldn't Return Calls

by from Atlanta, GA |

I don't get it. We are cash buyers and want THAT vehicle, but the salesman refuses to return my calls.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Dealer!

by from Virginia |

Had a great experience with this dealer! They took into consideration of our needs and wants and worked with us! Also, we had our kids with us and they didn't mind their behavior and allowed them to help themselves to anything to eat or drink they wanted! I would recommend this dealer and would work with them again!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-9 of 9 reviews)