Chapman Ford

Chapman Ford

7100 E McDowell Rd, Scottsdale, AZ 85257

New 888-852-3866
Used 888-475-9083
Service 866-914-8106

Arizona's newest Ford dealer!

Average Ratings

3.2 out of 5.0
10 out of 20 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 20 reviews
5.0 out of 5.0

The Buying Process was Fastastic !

by from Scottsdale, AZ |

Thank you Tate and the gang for making this so easy for my business to purchase 2 new Transits. We bought one from you guys and few years back, and that is why I am back....service was great then and this time WAS FANTASTIC. As I am super busy this season, I did everything online from shopping to emailing with Tate who was always right there with an instant response. Financing by email / fax and I just showed up and signed. Quickest I've ever purchased and that was awesome. I knew what I wanted and you guys delivered. Quick, Easy, Fast and Friendly....you guys rock....and a super big thanks to Tate !

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Terrible experence, waste of time

by from Scottsdale AZ |

Awful. Filled out a true car price quote and got hooked up with Chapman. Sales rep reached out to me and forwarded a very attractive price. Told him i did not want any games and was ready to buy once we got the numbers sorted out. Told me he was absolutly on the same page and will be 100% honest and helpful with full transparancy and zero games. I consider myself savvy yet reasonable consumer. My approach to this which i told the sales rep was i am comfortable with the true car purchase price. For my trade in i wanted the KBB price for dealer trade in, simple straightforward and fair for both the dealership and myself. The morning of my visit i decided to call the sales rep to get the financing in order to make this as streamline and quick as possible. He had already agreed to both the trade price and purchase price. I told him i do not want anyone other than Ford credit running my credit and i did not want the old dealership lets numorus banks hit your credit report. Sales rep said i understand 100% you have my word. Sales rep called me back an hour later and said we are all set with financing here is your rate come on up and pick out the color of car you want. Arrived at Chapman, everyone is freindly. Looked at the various cars for the model i wanted and decided on one with the same trim level as the true car price quote. Walked in to the waiting room i assumed to finalize paperwork and this is where everything goes downhill. The sales rep comes back with a 4 square and proceeds to open negoations at 3k higher for purchase price, 2k less for my trade, and now 2% higher on the apr. All of these changes not more than 24 hours after we had this finalized. I asked for my keys which they had been holding onto for the past 3 hours and left. Not more than 2 miles from pulling out of the dealership another "general manager" calls me and apoligizes for the situation. Says to come back and he will honor the original terms and make the deal. I told him to put it in writing and i will come back and purchase. I never hear from him agian. Now 3 weeks later i just went out to my mail box and have recieved my 8th letter from a bank that they allow to pull my credit.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Chapman Ford

by from Scottsdale, AZ |

With the Memorial Day sale being advertised I decided to go into Chapman Ford and see what they have to offer. I was politely greeted by a salesman named Anthony Mata when I walked in. I told him I was just browsing and wanted to look at Ford's line up. He handed me several brochures on the F-series line up. After a few test drives and price comparisons I decided to see what could be done. No stress, no games and no gimmicks sums up my experience with my salesman. My experience with him was stress free and straight to the point. If you are looking for a new or used car, Anthony Mata @ Chapman Ford is your guy!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

buying a new car

by from Buckeye Az |

l went to chapman ford website to buy a car, wanted a 2014 Ford Fusion, andrew lucas answered my email and l emailed him back and l said what l wanted which was a 2014 Ford Fusion Se sunset color. andrew lucas said they didnt have one but they could get one. We emailed each other back and forth and we came up with a price. andrew lucas emailed me back and said there was 2 ways that we could do this. Number 1 was for me to come in to their dealership and sign a filled out purchase order. 2nd was for me to call them and give them my credit card number so they could remove $1,000.00 NON-REFUNDABLE DEPOSIT. l emailed him back and said that l wanted a filled out purchase order with all the costs of the taxes,doc fees and license and registration. andrew lucas emailed me back and said that we no longer had a deal, and that the car was no longer available. l went to the dealer website and checked to see if they had the vehicle and it was still in their inventory. l emailed andrew lucas and said the car was still in the dealerships lnventory, he never answered me back. l did a review on yelp website and a man named juan bermudez from chapman ford answered the review and he never addressed the problem that l had with andrew lucas this is what he had to say. With every transaction we do here at chapman ford we try to make it the most pleasurable experience possible.Unfortunately, our polices, and procedures dont agree with everyone. Thank you so much for giving us chapman ford scottsdale az. an opportunity, and if there is anything we can do in the future please dont hesitate in asking. have a great holiday season juan bermudez at an email address. juan bermudez didnt cover what the problem was, he just said what he thinks people want to hear.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Bait and switch?

by from tempe, arizona |

went to look at at used F250 which miraculously was sold after 5 pm on Sunday. Guess what we have a brand new one I can give you a great deal on.... no thanks...

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Chapman Ford responded to this review

August 26, 2013

Thank you for bringing your concerns to my attention. I'd like to assist, but I need more information such as your full name, the date you visited our dealership, and the name of the sales person who helped you. Please contact me at your earliest convenience so I may address your concerns. Thank you, Marlo Watkins Internet Director MarloWatkins@chapmanchoice.com 480-516-0088


5.0 out of 5.0

Went in to get oil changed and left with a new car

by from Mesa AZ |

I went to get my oil changed on my 2012 Focus. I was walking around the lot looking at the 2014 Focus's when Terrance came out and we got talking about models and prices. After discussing features, financing and trade in with Terrance and John the sales manager I purchased a 2014 Focus SE sedan. I'm very happy with the I was treated and purchasing process. I will definitely return to Chapman for next car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Poor customer service

by from Scottsdale |

Showed up for an oil change, returned to pick up car with an additional air filter added on without permission. Victor was the rep and never called. Needs improvement. I will try one more time at this location. Perhaps it was a mistake.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Chapman Ford responded to this review

August 2, 2013

Thank you for bringing your concerns to our attention. We appreciate the opportunity to make things right. If you should have any issues in the future please do not hesitate to contact us directly. Sincerely, Rick Webb Chapman Ford Service Director 480-516-0088 richardwebb@chapmanchoice.com


5.0 out of 5.0

Ford C-Max Hybrid Plug in

by from mesa, az |

A focused Progressive, forward thinking Dealership ! ! !

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy Customer

by from Surprise, AZ |

I found the 2013 Limited Ford 150 on Cars.Com at Chapman Ford. With Cars,Com I came to the dealership informed and knew what I was going to pay. Chapman Ford met my price.. I'm happy. Mike Boyle

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Poor Customer Service

by from Scotsdale Arizona |

Very disappointed with customer service. Found Ford 150 online filled out application & was contacted to come down. Drove 44 miles to dealership & after few hrs was told to come back next day. Sales man contacted us for a time to come down pick up truck. Told him a time and we came down and salesman told us the truck was being sold at this very moment " he apologized" and there was nothing he could do. Even though we started paper work day before. We left very disappointed. For a business advertising best Ford dealership not very impressed.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Chapman Ford responded to this review

February 8, 2013

Hello Sean, Thank you for bringing your concern to my attention. I understand and sincerely apologize for your frustration, but the best way to get this resolved is to work with me directly. Please give me a call when you can. Thank you, Marlo Watkins Chapman Ford Internet Director 480-516-0088 MarloWatkins@chapmanchoice.com


(1-10 of 20 reviews)