- Service & Repair
If you are in the market for a New or Used Chrysler, Jeep, RAM or Dodge in Des Plaines, you have come to the right dealership! At Napleton's Des Plaines Chrysler Jeep Dodge, we carry all the new and used car models you are seeking! Along with our great prices and superb customer service, we offer you the confidence you need when making a purchase such as a vehicle. We are confident you will find what you are looking for.
47 out of 66 people recommended this dealer.
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I was set to buy a new 2014 Dodge Grand Caravan AVP at the end of the model year; the only question was where, so I shopped around via email to get offers. The determining factor for me is the price, not the salesperson; I can ignore the all-too-typical spiels and trickery and pressure. After emailing back and forth, I wound up with three good offers; the only salesperson who didn't get back to me with a final offer was from Napleton's in Arlington Heights. On my way to the dealer with the lowest offer, I stopped at Napleton's on the off chance they might beat it anyway. Turned out that the salesperson I was emailing with was off that day, which is why I hadn't received a response. I told the story to Sam, who brought in Nick; they're two of the nicest, most straightforward and customer-oriented people I've ever met. They understood that I knew exactly the vehicle I wanted, and there was no attempt to sell me up. Nick came back with a price that beat the other offers, found a van on the lot that was exactly what I wanted, explained what was happening behind the scenes during the unavoidable wait for the paperwork -- all in a pleasant and efficient manner that showed he valued my time and my business -- and Sam came by a couple of times to see whether everything was okay. (Okay, so the financial guy wanted me to buy an extended warranty -- but hey, that's his job.) So I not only got a great deal (one of the other dealers said I got a fantastic deal), I got a couple of great salesmen as an unexpected bonus. I know this sounds like it was written by shill from Napleton's, but it is what it is.