- Repair & Care
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by B Hughes from Bend, OR |
I recently bought a 2004 Jeep Cherokee from the Chevrolet Dealer in Bend OR. This was the second vehicle we had purchased from this dealer in the last 4 months. The sales staff we worked with were helpful and friendly. The problem started when after having the vehicle for only a week and a half we started to hear a bad popping sound when driving, especially when turning or going over bumps. We had gotten the extended warranty so that we would have a hassle free, reliable vehicle to have in the future. When we brought it in to the service department they said that it would be a $1000 dollar repair, which wasn't covered under the extended warranty. When asked if they had found this when they did there over 100 point pre-sale inspection the sales department manager quoted "We had seen that upon inspection but did not fix it because it is not a safety concern." I could not believe that he had actually just said that. What I got out of that comment was this dealership is knowingly selling vehicles with broken components to customers. When asked if they would cover the expenses of this repair they refused and now I have a $1000 repair that I have to cover only a week and a half after purchasing this vehicle. My advice to anyone is to stay away and not purchase a vehicle from the Bend OR Chevy dealership because there is a good chance that you will be buying a vehicle with broken components. The most frustrating thing to all of this is that the service department knew that these components were not functioning correctly and they did not address them before selling this vehicle to us. I would not recommend this dealership to anyone and I will never be going back for further purchasing or service.
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Shopped for a used car
Does not recommend this dealer
Did make a purchase
February 19, 2014
Thank you for taking the time to share your feedback. I apologize that your first visits to our Service Department were not satisfactory, and I appreciate your willingness to work with us to resolve the issue. Should you have any further concerns, please do not hesitate to contact me. Thank you, Steve Burnett, General Manager