Hendrick Kia of Cary

(3.3) 4 Reviews

70 Mackenan Dr, Cary, NC 27511

Average Ratings

3.3 out of 5.0
2 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
1.0 out of 5.0

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by from Raleigh, NC |

I leased a car from this dealership & promised certain things. Due to a death I decided to return my leased car and was told they could not / would not honor the promises made by the salesman & sales manager. How ironic that neither still work there! Everything was in writing, yet they say the former salesman & manager did not have the authority to make those promises. The manager at this time was not willing to help me and I recommend that you NOT purchase or lease a car from this dealership. History shows I am a repeat customer as long as you treat me right & this obviously does not mean anything to them.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

real service.

by from cary, nc |

Im so happy that I found this dealership. I had the best service. I didnt think that I would find a car that is right at my budget, that I can afford monthly. I had a young man of the name of Dominic who works there come to me with excellent service. He made me feel like I wasnt pressured to buy a car. Great service that is all I can say.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Stay away!!!!!!!!

by from Lillington, NC |

I bought a 2013 Kia Sorento from there back in August 2012. I traded in a 2007 Honda accord. On paper they made it look like I was getting a "good deal" on my trade when in fact they tacked on that amount they were "giving" me on my trade to the cost of the vehicle. There was no way I would have had negative equity since I got twice the amount I owed on my Honda. Now, how I found out about the negative equity is I have missed owning a Honda and tried to go back to Honda. Well, I can't now because I have negative equity because I was told by another dealership (carmax) that I was over charged for the Sorento.They drop in value VERY quickly. Also, when I purchased the Sorento I was told it had 3rd row seating and after I signed the papers and went to transfer my belongings I discovered there was no 3rd row seating and they would not let me re-do the paper work for a Sorento with 3rd row seating. I did not drive it off the lot. The reason why I did not look is because I had test drove another model I just did not like the color so they had the color I wanted in stock so I just got that one but no 3rd row. All they did was offer a little bit of "compensation", I will NEVER go back here again nor would I purchase another Kia the decrease in value is crazy and I'm stuck with it. Please learn from my lesson.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Hendrick Kia of Cary responded to this review

April 23, 2013

Jennifer, Thanks for providing feedback. At Hendrick Kia, our goal is to provide the best car-buying experience anywhere. It sounds like your experience didn't live up to the standard of service that we aim for. Please give us a chance to resolve this issue and give me a call directly at 919-388-4699. I'll work with our management team at Hendrick Kia to make sure you're satisfied.


5.0 out of 5.0

Great service

by from Cary, NC |

I just bought a new Optima at Hendrick Kia in Cary and the service was wonderful. Sales person was very helpful, but not pushy at all. They were also very knowledgable and have done a great job following up. I would definately buy from there again.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-4 of 4 reviews)