Jts Kia

Jts Kia

230 Killian Commons Pkwy, Columbia, SC 29203

New 888-290-2017
Used 866-579-9649
Service 866-967-9029

Average Ratings

4.6 out of 5.0
74 out of 85 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 85 reviews
1.0 out of 5.0

not all what they say

by from columbia, sc |

After WEEKS of phone calls from sales people asking me to come in, saying they could get me approved, I finally took a day off of work and went in on Friday. Met with Anthony, said he would do everything he could to get me in a car. Ran my credit, which wasn't the best. Told him my price range, said I would need to increase it some especially with no money down. Was willing to increase monthly payments. Came back with a outrageous amount of payments and my car keys. Said he knew I wouldn't agree with those car payment and he would let me know if anything changed. Voice mail today, directed to my husband who wasn't with me at the time of car shopping asking if he found a co-signer and if he had money to put down. Also stating he wants to do everything he can to get him into a car. I'm a little perplexed by this whole situation. Wouldn't do business with them since they obviously don't care about their customers to remember who comes in.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Jts Kia responded to this review

April 22, 2015

Hello, I want to apologize for your recent experience with us. I've read through your review and am sorry that you and your husband had to go through some hassles during the process. I would like to speak with you directly on this matter to understand exactly what happened so I can find a way to resolve this issue for you. Again, I am sorry and would really like to help you and your husband on this. If you could give me a call at your earliest convenience, I would be glad to speak with you. Please call (888) 692-9699, and ask for Jeff Serio. Thank you, Jeff Serio, General Manager


2.0 out of 5.0

Not as it seems

by from Columbia, SC |

The sales personnel were not 100% truthful. When buying a new car from them you must know the wright questions to ask, just like buying a used car. You should not have to ask these questions on a new car. You only find out when you take the car in for service on the second or third time. One Kia dealership is not bound to the same standers as the other. They have no respect for the buyer after they get your money.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Jts Kia responded to this review

April 7, 2015

Hello Angelene, I want to apologize for your recent experience with us. It sounds like there were some miscommunication issues, and I am sorry that you had to experience this. To understand the situation, I would like to speak with you directly on this matter. Would you be able to give me a call at the dealership and ask for Jeff? I would be happy to talk with you and make sure I am able to find some sort of resolution for you with this issue. Again, I am sorry and I hope to speak with you soon. 888-290-2017 Thank you, Jeff Serio, General Manager


1.0 out of 5.0

customer service poor

by from Augusta Ga |

buying a car was great but when it came time to follow up with the finance dept after they get there money they don't return your calls or get them to do something after you bought a vehicle from them forget about it dont return calls can find time to answer your call but Eric in jt's kia used car dept very helpfull not impressed with customer service with jt's kia over all would not recommend buying a car from them

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Jts Kia responded to this review

January 29, 2015

Hello Chad, I want to apologize for your recent experience at the dealership and how we handled the sales process with you. This is unacceptable, and I am sorry that we did not handle your purchase with the appropriate customer service you deserve. If I could speak with you directly on this matter, I hope that I can resolve this issue for you. Please give me a call at (803) 509-5555, and ask for Jeff. I hope to speak with you soon. Thank you, Jeff Serio General Manager JTs Kia


4.0 out of 5.0

Very nice people.

by from columbia, sc |

The staff was friendly and professional went the extra mile to assist me.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Humiliated

by from Columbia SC |

I never write reviews , but on this occasion I must. Needless to say as a person a woman at that who has been through a divorce and still trying to improve my credit I have never been more humiliated in my life expected a little more. I was reminded on multiple occasions that I could not get what I wanted it because of my bad credit. Ultimately they ended up selling the car to my current husband whom has better credit than me.....because I guess it is a mans world after all!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase

Jts Kia responded to this review

October 31, 2014

Hello Helen- I am very sorry for your recent experience at the dealership. I would like to speak with you directly about this matter so that I can resolve this issue. My ultimate goal is to make sure my customers feel comfortable and welcomed at the dealership. I want to personally apologize for how your credit situation was handled, and I hope that I can speak with you to apologize and make sure something like this never happens again. At your earliest convenience, please call (803) 509-5555, and ask for Jeff Serio. I hope to hear from you soon. Thank you, Jeff Serio General Manager JT Kia


1.0 out of 5.0

Very disappointing yet typical experience

by from Lugoff, SC |

Lured into JT's Kia on August 7, 2014 by their advertised promise that "we can get you financed if you make $400 per week". I meet the advertised criteria, but was given the bum's rush by my sales rep once my credit was pulled. U know my credit is bad...that is why I responded to your ad. I have faxed and mailed a letter to JT Gandolfo about my treatmeent and experience at his dealership...I doubt I will get any response. If considering a purchase and you have questionable credit, take your business over to Galeana.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Jts Kia responded to this review

September 27, 2014

Hello David, I apologize for the unpleasant experience you had at the dealership, and also for my delay in responding to your review post. Our goal is to be honest with our customers, and I would like to speak with you more about the matter and hopefully come to a positive resolution. Can you please call me at (877) 317 - 8202, ask for Eddie, and I'd be happy to speak with you. Thank you, Eddie Wahdan General Manager JTs Autogroup


5.0 out of 5.0

Great Dealership and Sales Consultant

by from Columbia, SC |

We had a great experience at JT's Kia in Columbia. We were in need of a new care, and the sales consultant Gabriel Flores was absolutely fantastic! He was patient and answered all of many questions! He worked with us to get the right payment and a great percentage rate at 4.5% which was really sweet. I would give him an eleven if this page would let me! We are very happy with our new 2014 KIA Optima Turbo!! Thanks again Gabriel!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience

by from COLUMBIA, SC |

We had a great experience our sales consultant GABRIEL FLORES he was wonderful we ran him around on a cold Saturday afternoon. We changed our minds couple times he put up with me. :) .Finally got the job done now I am a proud owner of SORENTO. LOVE IT!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great job lee

by from columbia, sc |

Lee makes it easy to talk to and he knows exactly the questions I had for him and he answered them all. He got me exactly what I was looking for the car is great thanks man

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

thank you ben

by from columbia, sc |

Thank you so much to Ben for my new car. You made it really easy to understand the payment plan I love my new kia! thank you

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


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