- Service & Repair
Packey Webb Ford has a complete line of new Ford cars, trucks and suvs ready for delivery. We also have an extensive line of quality used vehicles. With our guaranteed credit approval program our finance managers will get you the most complete and comprehensive finance package available.
At Packey Webb Ford we want to provide our customers with a complete vehicle owner experience. With a vast selection of new Ford and quality used cars, financing, and our service and parts departments we are your one stop shop. Our online dealership was created to enhance your purchase experience and customer satisfaction is our primary concern.
60 out of 74 people recommended this dealer.
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I had some remorse over a brand new car I purchased, due to a near accident that left me feeling unsafe. I came to the dealership, basically expecting the worst. I was trying to trade in a 2015 Fiesta for a 2014 Ford Escape and my credit is eh - so/so. First, everyone at this dealership were extremely professional, nicely dressed and the showroom was clean enough to eat off the floor. While I know that the desks, decor and other things aren't something I should care about (and I never did before) it just made a difference here after visiting others. I have purchased 4 cars in my lifetime and I have to say, this was the nicest and well put together showroom I've seen yet. When I walked in, I was greeted with a smile and while I waited, people stopped to chat. The two gentlemen in finance, Chris and Kevin were no less than stellar. They basically pulled off what I'd call a miracle and got me financed. They were professional, courteous, friendly and never made me feel like I was just a walking wallet. My sales rep was Dave G and he was outstanding. He had a lot of patience and never made me feel rushed through the process. While I waited to find out the final approval amount, he explained everything of where we were in the process. When we test drove the car, he explained many features I didn't even know about after test driving at a different dealership. When the sale was completed, he helped me clean out the old car and set up my phone on Sync. He offered for me to call when I have questions in the future as well. I simply cannot say enough about the service he provided. By far, the best I've experienced. Keith (the Business Development Manager) contacted me with a simple survey via email. Before this entire process began, I had a couple concerns I addressed with him. None of which had to deal with any of the people I mentioned here. He called me within 5 minutes of receiving the email, he took the time to talk to me and listen to what I had to say. Customer service seems to be a "lost art" to me lately, but Keith and everyone at this dealership renewed my faith that it still does exist. Overall, I felt this entire experience was amazing. I'm extremely grateful for everyone here who helped me get into my "dream" car. I would highly recommend them and it's a dealership I'd tell my family and friends about.