Packey Webb Ford

Packey Webb Ford

2150 W. Ogden Ave, Downers Grove, IL 60515

New 888-574-2067
Used 888-574-2070
Service 888-861-3848

The whole town's talkin' about the Webb Boys!

Average Ratings

3.7 out of 5.0
18 out of 27 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 27 reviews

Featured Review

4.0 out of 5.0

Great Dealer

by from Woodridge,IL |

Talk with Charles Frans he was a very nice person to work with.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Thank you!

by from Plainfield Illinois |

I came in for service work, everyone did everything great, I was greeted by Mike S while waiting. He asked me a few questions and he really opened my eyes. He was very personable and knowledgeable, he did not give me any pressure. I loved the car and bought it that night! Thank you Packey Webb! Another great transaction! I'm sending all my friends and family your way.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Always a Good Visit

by from Downers Grove |

Packey Webb Ford knows how to treat customers. Service writers know their stuff and take time to explain what needs to be done and after, explain the completed work. Always polite. Work done on time as promised. Girls at checkout always pleasant and speedy. Past buying experience was excellent.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very convenient

by from Oswego, IL |

Very simple transaction. Called Mark to schedule an appt. Shuttle took me to work and picked me up later and repairs were done. Didn't wait at drop off or pickup! Totally painless...

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

I trust Packey Webb Ford

by from Lombard, il |

Everyone there is friendly. I used to take my car to Elmhurst Ford. Closed. Went to Larry Rosech.Rude write up man. Said to make an appointment for the oil change & come back. Didn't.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Always professional!

by from Naperville, IL |

I have bought six cars over the years from Packey Webb. The biggest reason I continue to go back is the service department. Have never had a problem and repairs are always done quickly and right the first time! Highly recommend their service department

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service reps are very patient and take their time

by from Lemont Il |

Went to Willowbrook Ford at first because it was closer to home. It seemed very unorganized, and very chaotic there. I felt very comfortable and at ease when I talked with Ken.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2014 edge liminted

by from Westmont, Il |

My car was serviced last Friday for the first time, and everything went well. The service department was quick in taking care of all the needs for my car, including a replacement part.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Recent Service Appointment

by from Wheaton,Ill 60189 |

Had the recent recalls and updates completed on my 2013 C-Max and all went as planned. The service writer (Ken) was knowledgeable about all needed recalls and service required.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly & timely service

by from Lisle, Il |

The service staff is always friendly and informative. No pressure selling and provide common sense. My wife brought the car in and felt comfortable at PW Ford, Downers Grove.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

NOT Recommended

by from Chicagoland, IL |

On paper the truck looked like just what I wanted. Before I took the hour drive up to the dealership, I called and emailed repeatedly to double check. "E-Commerce Representative" Heather assured me that she checked out the truck and it was rust free and a non-smoker. When I got to the dealer, the salesman says there's a problem, the truck is at their Wheaton lot. And it's their plow truck. So Heather "checked out the truck" and yet did not notice the plow? And did she "check on the truck" in Wheaton and forget to tell me it was there? Or did she just tell me what I wanted to hear to get me in the door to sell me anything they had on hand? There are plenty of other dealerships. Do not do business with Packey Webb.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-10 of 27 reviews)