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Hebert's Town & Country Ford

(109 reviews)
Visit Hebert's Town & Country Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (318) 745-1092 (318) 745-1092
Used (318) 745-1206 (318) 745-1206
Service (318) 268-3349 (318) 268-3349

Reviews

(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hebert's Town & Country Ford from DealerRater.

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THE SERVICE WAS QUICK AND PROFESSIONAL .

THE SERVICE WAS QUICK AND PROFESSIONAL .WELL DONE THE STAFF WAS POLITE AND COURETOUS WILL COME AGAIN

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took my car in to be checked out.

Took my car in to be checked out. Called and made appointment, car was surging a little. At that time I was told they would have to keep it 2 weeks. Said it was probably my transmission, ask me how many miles I had on car. I told him. He told me it is under warranty. Shocked me. I took it on Wednesday morning around 7:15 am. On that following Monday around noon I got a call saying I had to have a new transmission. I said what!! He said it is not under warranty miles were good but model of car was not. I have a 2019 Ford Explorer with 51,700 miles.You should never tell someone that their car is under warranty and it not be. He should have had my car pulled up. That can come back to bite you in the butt. I should have balked him and said no you said it was under warranty. Have never had any work done on this car. Only have oil change done at the dealership since I bought it brand new. He said torque converter had gone out. Said it would be 8400.00. I said why can you not just replace torque converter. He told me the last 3 they replaced came back to bite them in the butt, so now they replace whole transmission. I then called Ford corporate, they told me when they looked on Ford Pass all they saw was low voltage and where I had a low tire pressure week before. They told me to go get my car right now. I went down to pick up car and pay the 177.00 bill. He told me it was 160.00 per hour for labor and taxes. I ask did you put car on machine or go in transmission. He said on machine. I said you have had my car since Wednesday when did you put on machine, he replied Friday. Makes no sense. He then goes on to tell me I got you a price to replace torque converter. I said I thought yall did not do that anymore. He said well we will. I said I will not let you replace it? You said last 3 came back and bit you in the butt. I said I think you need new technicians. I am so confused, so I have a car with less than 60,000 miles on it and have no clue what is wrong with it. I am very upset with the car dealership. I bought care here and have had all oil changes here and never had work done on this car. They offered no help at all after misleading and saying it was under warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Trent at Hebert Town and Country has always been helpful

Trent at Hebert Town and Country has always been helpful when I bring our vehicle in for service he’s a good listener and is always friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Rachel and Trent great.

Rachel and Trent great. Recommend service dept to anyone. Great team and go out of their way to make service work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have recommended this dealership to multiple friends.

I have recommended this dealership to multiple friends. Always friendly service and professional staff. Great home town feel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The buying experience at Hebert Ford was outstanding.

The buying experience at Hebert Ford was outstanding. It was a small town atmosphere but with a very professional presence. I would use them again.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

They repaired my truck right the first time and Got us

They repaired my truck right the first time and Got us back on the road quick!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very professional.

Very professional. Best service department in the state! Always makes sure the customer is taken care of

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great place for service .

Great place for service . A little outdated but great atmosphere, and people , great employees and environment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Rachel and Trent are excellent service advisors.

Rachel and Trent are excellent service advisors. They always take great care of me and my vehicle. I recommend Hebert's Town & Country Ford for all service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.