Universal Auto Plaza

3701 W Colonial Dr, Orlando, FL 32808

Used 888-758-3097

WE FINANCE

Average Ratings

3.1 out of 5.0
16 out of 32 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 32 reviews
5.0 out of 5.0

Thank you for helping find my new car

by from Orlando FL |

I needed a new car a quickly as possible, this dealership helped me get off my feet and into a brand new 2007 Chevy impala. Thank you guys.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

happy customer

by from orlando |

very happy with the car I bought for my son. excellent customer services and friendliest staff.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good dealership

by from Orlando, FL |

It wasnt anything special but it was still a nice place

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

no response

by from Charlotte,NC |

Contacted dealer by ad...never heard from them...thank goodness I didn't really need a car

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

fantastic

by from Orlando |

Our experiences with Universal auto plaza have always been delightful. We have purchased our 2th car last week and the process is always great .finance department was also very professional and courteous. We look at Universal auto plaza as our family and every trip to the dealership is a pleasure whether it's for a routine car wash or scheduled maintainence on our vehicles. We appreciate the service and the care we receive when we show up.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Run Around!!!

by from Orlando, FL. |

Twice I went to go see the same car and both times they say that the car was not there, just felt like I was given the runaround. Now I see why they got an "F" rating from the BBB. I wouldn't go there again if my life depended on it. If a car is no longer there you take down the ad!!!!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Worst. Experience. Ever.

by from Orlando, FL |

We went here looking for a small SUV and came out with a sunburn and a burning hatred for this dealer. The cars are complete trash. Pieces missing from the interior, most of them obviously having been in accidents. Every single car we were looking at wouldn't even turn over. We finally got one running and instead of having 119,000 miles on it, it had over 200,000!!! They had to drive us over to their "other lot" and once we got there we were told to stay outside and left out there for 45 minutes only to find out that we were lied to about mileage! The prices were outrageous for the conditions of the cars. Once we got home we decided to look further on cars.com and found several of their other cars that they advertise were not only trash, but priced no where near what they would actually let you pay for them. This dealer was ridiculous, and trust me when I say don't go near this place.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

DISASTER

by from Davenport, FL |

These people still owe me $500 dollars are refusing to pay. Are not organized.....do not have copies of paper work....all the cars they purchase at auctions are not good. Trust me it had been a nightmare.......DO NOT GO TO THIS PLACE TO PURCHASE A CAR!!!! YOU WILL REGRET IT!!!!

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

never responded

by from Boston, MA |

No reply to email! Not a good way to sell a vehicle.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

never responded

by from orlando,fl |

this dealer never responded to my email inquiry about purchasing a car

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-10 of 32 reviews)