Mercedes-Benz of Naperville

Mercedes-Benz of Naperville

1569 W. Ogden Ave., Naperville, IL 60540

New 888-304-7834
Used 888-472-2803
Service 888-769-4947

An AutoNation Company.

Average Ratings

4.9 out of 5.0
77 out of 80 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  71-80 of 80 reviews
5.0 out of 5.0

Wow!!! -- Not what I expected

by from Naperville, IL |

I am in sales. I wanted a new/used Mercedes, firt time buyer of Mercedes. I was a bit skeptical at the cost of the brand, boy, was I off point. I picked up a 2008 C350, 18K Mi, loaded upgraded Navi system. The price was about 50% off the new car price. How do you beat a car this clean, this nice, at the price? The sales staff was great and the F+I staff were awesome. Last itme I felt this good I bought 2 Motorcycles in one year. I will be back for my upgrade and my service until that time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

BEST DEALERSHIP I EVER VISITED!!

by from Joliet |

Been in the market for a well priced used car for a while now, found an exceptional used passat W8 well priced & w/low miles, called in spoke to Gary Knapp & scheduled same day test drive. By far the funnest & unique test drive I've ever been on (try it to see). Gary was the friendliest dealer I have ever encountered and I felt no pressure at anytime and even though the car I was interested in was lower than 10 grand, I was treated as if i was buying a brand new E55 AMG Mercedes, and even though I did not buy I still highly recommend checking this place out and talking to Gary to get the best buying experience period.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great store and GREAT PEOPLE!

by from Riverside, IL |

This was the most pleasant car buying experience of my life. Every person at Mercedes of Naperville treated us with friendliness, honesty, and respect. When we left, with our NEW used car, our salesperson, Michael gave my wife a bouquet of flowers! Very happy with our car, our deal and the professionalism that we experienced at this dealership. I would not buy a car anywhere else.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Car service

by from Lisle |

The service Department is curitious and knowledgeable and very informative about the history of their product very detailed about what services was done on your car and what has to be done its good to know that there is someone there that can help all the time.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

John is excellent

by from Joliet Illinois |

After years of brining my vehicle to the Naperville location I can't say anything but excellent job to John in the service department! He is nice, listens to his customers, is professional and at the very least excellent! He always treats me with respect! Great job John!! Thank you!!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Customer Service !!

by from Joliet |

John in service! Is excellent ! I have been going to the Naperville service department for years and I would like to commend John your service writer !! He is honest, professional and more than efficient!! I recently had my 2008 C350 serviced and I can't be more satisfied in the service that I have received and the great customer service that I have received from John! Thank you!!

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Buying Process
Not Applicable
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great place

by from 53511 |

I had an excellent time at Mercedes Benz of Naperville and with the salesman Mike Banks. Going from a Waukasha Wi dealer and getting awful service to going to this dealer was like day and night! I went there to look at a Cadillac and it was everything they advertised it as, unlike other dealers around the area. I was very impressed with the facility and vehicle, especially the 2 month warranty! Because of all of this, I bought the Cadillac that night and have been happy ever since. There's a lot of dealers out there, but this one stands out above the rest. You won't be wasting your time!

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mercedes of Naperville Review

by from Naperville, IL |

Thank-you Mercedes of Naperville for the outstanding process of buying a new car! I have been a Mercedes car owner for 15 years. My car was a 1997 C230 with 212,126 miles. It was the best "a little tank" with superior performance! I had been researching a new car and knew I would purchase the E350. Mike Banks did a great job as the sales rep. The manager, Mr. Boyles and Ralph also were very informative. I have been a loyal customer and hope this Mercedes car will be as awesome as my 230! Thanks again for your assistance and the beautiful roses. Sincerely, K. Petrasek

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Everything was ok. It was a busy saturday morning.

by from Chicago |

Great, If I should ever get another mercedes benz I would go to the Naperville dealer again.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


(71-80 of 80 reviews)