Shearer Volkswagen South Burlington

(4.0) 4 Reviews

1030 Shelburne Rd, South Burlington, VT 05403

Average Ratings

4.0 out of 5.0
3 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
5.0 out of 5.0

Great Sales Staff

by from Vergennes |

I highly recommend Jessica as she went out of her way to makes my buying experience as pleasant as possible. Also Gary who handled the contracts was excellent to deal with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

VW of SB has GREAT customer service!

by from South Burlington VT |

VW of South Burlington has such great employees! You CANNOT beat the customer service! They are flexibile, friendly, helpful and I haven't spent a penny on my car yet! I was unaware that I was due for a state inspection, so they informed me I was due and told me it was free of charge. They didn't get a chance to wash my car so they gave me a free voucher for the car wash down the street. I have gone in there twice without an appointment, and was out of there in minutes! They actually care about their customers!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Shearer a bit overpriced

by from Vermont |

I contacted shearer on a used car I saw listed on cars.com. Then I checked Edmonds on the nada book values to find they were asking higher than high book value for the vehicle. Every option was added exactly in the nada as I did an inquiry on the vin number to find out exactly what it has for options. Edmonds listed this car in excellent condition $4000 less than shearer is asking. I emailed them an offer and they never responded not even with a counter offer. In my opinion it is not good business to ignore potential customers or to gouge on prices.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

Customer

by from Essex Jct, VT |

Contacted Shearer VW inquiring on a listing. They responded promptly and provided information requested.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


(1-4 of 4 reviews)