Riser Ford Lincoln

4201 Central Ave, Hot Springs, AR 71913

Average Ratings

4.8 out of 5.0
47 out of 50 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 50 reviews
5.0 out of 5.0

Riser Ford

by from Hot Springs, Ar |

Professional, courteous, efficient service in clean, comfortable surroundings.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service at Riser Ford

by from Little Rock |

Great customer service, both from their sales team to the service department (Thank you Donnie). I drive an hour to use this dealership because they are fair, punctual and true to their word. Thank you Riser Ford!!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy Customer

by from Hot Springs. Ar |

My experience with Riser Ford over the last 23 years has been exceptional. Especially Aaron in service.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Aaron Pate Gets It Done!

by from Hot Springs Village, Arkansas |

Service Manager Aaron Pate can be counted on to get service work completed punctually and at a fair price.

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Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Service is good but...

by from Hot Springs, AR |

I will never buy another car from this dealership. You never get a great deal, they always make a lot of money off of you. As for the service dept, there's always a long wait, even for an oil change. They charge 3 to 4 times what things are really worth on things other than oil changes. I took my car in for maintenance and asked for a quote. I was told it would run around $350. I went to an independent mechanic and got a quote for $120. Guess where I now take my car for the bigger maintenance care?!? It ain't Riser. I have compared quotes twice now and both times Riser came in at 3 times the cost! Unless you are rich and don't worry about wasting money, do comparative shopping and you will see for yourselves. Thumbs down on Riser Ford. You have lost a long time good customer in me and my family.

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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service from Riser personnel.

by from Hot Springs Village, AR |

Aaron Pate is an excellent employee for Riser Ford. Every time he always goes that extra mile to make sure every thing is to my satisfaction.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service from the dealer

by from Hot Springs Village |

took awhile for oil change but I came at a busy time so it was understandable

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

All around great buying experience.

by from Hot Springs Village, AR |

My buying experience was a very comfortable, respectful no-pressure experience.

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Not Applicable
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Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great sales staff

by from Hot Springs, AR |

Riser Ford is a great dealership with top notch sales people. I have now purchased 3 vehicles from them and will go back when I need another one. Jerry White was our salesman and never pressured us into buying and was very interested in placing us in the vehicle that we wanted. The finance people are very knowledgeable and were very friendly.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Warranty Work Plus More

by from Hot Springs National Park, AR |

I was recently sent a letter informing me of a problem with the throttle body on my Mariner. The letter stated that the dealer would need an appointment and repairs would take approximately a half-day to fix. I called Riser Ford and talked with a service manager and he told to just bring it by and that it would take only about a hour to fix. I managed to show up during a very busy time on Thursday, but true to their word my throttle body was fixed and I was back home within a hour. While I was waited for my truck, I decided I wanted to get information on purchasing a second vehicle, a test drive and the final price. But, it was not to be, not one salesperson was interested. So, while the Service Department is top-notched, the sales force here fell flat on their face. Buy somewhere else and get the great service at Riser Ford.

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Customer Service
Buying Process
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 50 reviews)