Lux Cars Chicago

Lux Cars Chicago

88 Dundee Rd, Buffalo Grove, IL 60089

Used 866-781-5738

Average Ratings

4.4 out of 5.0
47 out of 55 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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    41-50 of 55 reviews
5.0 out of 5.0

2005 Audi A8L

by from Lynchburg, Tennessee |

These guys at LUX Cars were extremely professional. We traveled over 10 hours from southern Tennessee to purchase our car that we found on their website. Everything was ready when we arrived and there were no unexpected surprises. Honestly, we half way anticipated a bait and switch scam or some high pressure tom-foolery after we got down to brass tacks on negotiation. But nope.......everything went as promised! After the test drive we noted a few details that needed attention. The sales staff immediately took the car to the repair technicians and everything was addressed without discussion! The financing was fair and presented as it was promised to us over the phone. This was a pleasureable buying experience and we have no buyer's remorse or ill feelings! Thank you Val at LUX Cars for taking care of us!

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Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

be aware

by from chicago. |

I will not buy car from them again I bought car for my wife they sold me bad car and will not recommend any body to buy car from them thats all I can say worse car ever.

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Customer Service
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

BUYER BE AWARE!!!

by from New York |

I purchased a car (with warranty) for my wife as a Mother's Day gift from this place (5 year loan not cheap!!!!!) After driving the car, we felt something was not right so we took the car to another dealer (brand name of the car) for a diagnostic. The results showed the car needed $5,000 in repairs which is not covered by the so call "warranty" they sold me. Please note all of this happened within a week of buying the car. Now the dealer refuse to fix the car which they sold. They suggested that I take it to a "car shop" which may cost me cheaper to fix. They refuse to take responsibility for selling a car in need of serious repairs. I purchase the car under the assumption that it was in good condition. This whole experience with this dealership has been a nightmare. Just be careful and request a diagnostic from them before you buy anything here.

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Shopped for a used car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

Worked hard

by from Goshen,IN |

These guys went above and beyond for me. They had the vehicle i wanted and found the finacing i needed. I will be back for my next car.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very friendly and helpful staff! Thank you!

by from Naperville IL |

Very smooth buying process! Very friendly and helpful staff! Thank you!

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Happy gal

by from Chicago, il |

Purchased a car from this dealership in January. Staff was very professional and friendly. It seemed to be pretty busy on the Saturday I was there and all the sales people were busy with other customers. Regardless the manager came up to me and helped me out until a sales person was available. I ended up testing driving the BMW I saw online and within an hour I was driving away with it. All in all I had a terrific experience and would definitely go back!

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer service

by from Deerfield, IL |

First and foremost I would like to say that the dealership is beautiful. When you walk in. You get greeted with respect from a Receptionist. Then you get offered either Coffee, water, or Starbucks while you speak to the Associate, which they brew in the waiting area for the guests. The sales associates were all very kind and courteous of my time schedule I was on. I told the Sales associate what features I was looking for and I got to choose from many vehicle. I did a trade in from a Infiniti G35 to a Infiniti FX 35. Got a reasonable trade in value.I had my own finance company that I was working with but Lux Cars offered me a better rate and saved me some money in the long run. Love the car. Love the Price, Love the Customer Service. Would recommend this dealer to to all ! At the end of the sale I had a manager come out and introduced himself and also thanked me for my business.

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service!

by from Detroit, MI |

I recently purchased a BMW from Chicago Lux Cars. I saw the car online and was wary about purchasing a car online as this was my first time purchasing a vehicle online. I decided to take my chances because the car was exactly what I wanted. Upon entering the dealership I was very impressed. There was a bright orange Lamborghini in the front of the showroom! All the staff looked really sharp and I was greeted almost immediately by a salesperson. We proceeded to test drive the car that I was interested in. The sales person seemed to know a great deal about the car and was able to answer all my questions. After completing the purchase the general manager Mark thanked me for the business .All in all this was a great experience. Now two weeks later I love driving my car and am extremely happy with my purchase. If any of my family or friends need a car I will definitely refer them to Lux and take advantage of their referral program Thanks Lux!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Update to review "Avoid at all cost" - issue fixed

by from Highland Park, IL |

This is an update to the review below titled "Avoid at all cost". Unfortunately cars.com won?t let me edit, update and/or remove original review once it has been posted on the site. Instead car.com advises to post a new follow up review. So here it goes, following my review of LUX on 01/28, I was contacted by the dealership management with various options to resolve service problem. At first I was surprised to hear back from LUX, but then realized that this company is really striving to provide great service to its clients. The issue was resolved. I realize problems happen from time to time, but I am glad that LUX was able to follow through and get things done right. Kudos LUX!

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Customer Service
Not Applicable
Buying Process
Not Applicable
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Avoid at all cost

by from Highland Park, IL |

This review will cover my personal experience of the first visit to LUX dealership. Driving by the dealership, first thing that caught my eye was number of luxury cars on the lot. There were BMW, Mercedes, Audi, Hummer vehicles waiting to be sold. At first, my impression was dealer sells luxury cars, thus service department must be a top notch. My BMW needed a simple procedure done to connect an already pre-wired radar detector to the 12V power source in the fuse box. Pretty simple task to check an available slot in the fuse box, measure power output, and then connect to the fuse slot with already pre-installed add-a-fuse kit equipped with 2AMP fuse to protect radar. I explained the task to the service manager, and an hour later got my car back with the radar running. Two days later battery service light turned on the dashboard, and radar permanently shutoff. On the third day car would not start at all. BMW road side assistance towed the car to the local BMW dealer. Upon inspection, BMW mechanic informed me that radar was connected improperly, it caused a shortening of the electrical system. Turns out that LUX mechanics failed to connect radar using a proper fuse connection; they just stuck a piece of wire into the fuse box, threw out a safety fuse and improperly grounded connection. To make a long story short, BMW now threatens to void warranty on the car; also I am now liable for BMW towing and service charges, as outage caused by improper work that caused vehicle to break. Lesson learned. Think twice before taking your nice car to ?what seem to be a legitimate? LUX dealer. I realize inconvenience and failure happen from time to time. My first, and now last, experience with LUX showed unprofessionalism of the service department, negligence that caused vehicle damage and financial loss. Hope this review helps for those who consider servicing their car at LUX.

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Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


(41-50 of 55 reviews)