Fountain Acura

(3.0) 2 Reviews

8703 S ORANGE BLOSSOM TRL, ORLANDO, FL 32809

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
1.0 out of 5.0

VERY DISAPPOINTED!!! Stolen item not replaced...

by from Orlando, FL |

After 6+ years of having my TL serviced by Fountain Acura (since purchasing the car from them) I am very disappointed in the lack of regard for my loyalty over the years. I brought my '08 TL in to have the dash replaced and body work done, estimate of work just under $2K. The body shop needed three attempts and almost 3 weeks to complete the job to a satisfactory level. When I went to pickup the car I noticed my $500 radar detector left in the arm rest was missing. I reported this to Robert (body shop mgr) and was advised that he would need to discuss with Dan (GM). A month later after repeated follow-up by me, Dan finally returned my call and stated they would not replace the unit but offered small dealer credit for future service. I advised him that was unacceptable as a dealer credit was a soft cost to him vesus a hard cost to me for having to purchase a new unit. Dan's arrogant approach, disregard to my many years of loyalty and poor customer service leaves me with no choice but move my business elsewhere. This experience has tarnished my confidence in this dealership for not standing up and do the right thing. Consumers beware...

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Fountain Acura sale's

by from orlando, FL |

Excellent buying experience, sales man (CJ) was extremely helpful and worked hard on the customers behalf to persuade management on the best possible deal. Highly recommended.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-2 of 2 reviews)