Viva Kia

(1.0) 1 Reviews

5800 Montana Ave, El Paso, TX 79925

Average Ratings

1.0 out of 5.0
0 out of 1 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1 of 1 review
1.0 out of 5.0

manipulating practices and horrible customer serv

by from El Paso , TX |

Both car seller(Juan Y.) and finance manager (Fernie) were very manupilative with their sales ethics. First they adverise awesome sales only to lure people in and then once you are there they come up with excuses of why you didn't qualify for their incentive discounts. However the worst part is how they take advantage of people even vets and the elderly when it comes to signing a contract! They have several paper steps in thier contract in which you are rushed to sign wihout any explanation. Next thing you know when you finally go over all the steps you realized that they throw in an extra warranty that they didn't offer nor explain. All new cars come with factory warranties so why offer or cunningly throw another one in? Found out that that's how these finance mangers get paid by offering these warranties and if you decline it, they still add it in after you sign. They just adjust the car price so that you will never notice anything wrong! Retuning calls is also unheard of and getting your refund back after you decline to purchase is challenging!! Buyers beware!!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


(1-1 of 1 review)